Polish Speaking Customer Service for Banking industry -Remote in Greece

Patrique Mercier Recruitment FR is thrilled to announce an exciting opening for a Polish Speaking Customer Service Representative within the Banking industry. This role is ideal for individuals who are dedicated to providing exceptional support to Polish-speaking clients, ensuring they have a satisfactory banking experience.

Responsibilities

• Deliver outstanding customer service to Polish-speaking clients via phone, email, and chat, addressing inquiries and providing information about banking products and services.
• Assist customers with account management, transaction inquiries, and general banking-related questions.
• Handle customer complaints and resolve issues efficiently while maintaining a high level of professionalism.
• Provide guidance on banking procedures and help customers navigate through online banking platforms.
• Maintain an up-to-date knowledge of bank products, services, and regulations to offer accurate advice and assistance.
• Document all customer interactions and maintain detailed records for compliance and service improvement.
• Collaborate with internal departments to escalate and address complex customer issues.

Requirements

• Fluency in Polish and English, both written and spoken.
• Experience in customer service, preferably in the banking or financial services industry.
• Strong communication and interpersonal skills.
• Ability to handle sensitive information with confidentiality.
• Proficiency in customer service software and Microsoft Office Suite.
• Detail-oriented with strong problem-solving capabilities.
• Ability to work effectively in a team-oriented environment.

Benefits

• Private Health Insurance
• Training & Development
• Performance Bonus
• 2 Extra Salaries Per Year Fully Paid Training
• Fully Paid Relocation Package ( flight, transfer and hotel )
• Free Greek Lessons, discounts and other perks