Portals Administrator

Job Title: Portals Administrator

Location: Remote with occasional visits within the LRG Region

Brand: LRG

About Us:

LRG are an award-winning national property company, who are going through exciting periods of growth and offer tailored training and development programmes at all levels. With over 300 branches across England and Wales we have a reputation for perfection and delivering an outstanding customer experience. Investment in people is built into our culture, and there are opportunities for driven individuals to achieve their career aspirations within the company.

Job Summary and key responsibilities

Key Responsibilities:

Portals Management

• Set up new branches and new users for acquisitions / internal branch & portfolio changes (incl. manual moving of records between branches where required)

• Facilitate portal invites for acquisitions

• Set up / remove new starters / leavers on relevant portals

• Manage password security

• Maintain training manuals / videos

• Manage portal enhancement releases to branches and portal users

• Manage, prepare and releases to business on adhoc basis

• Notify teams to ensure key documentation / letters prompt or mention portals where necessary

• Assist in updating, uploading and maintaining new documents, current content, disclaimers etc. on portals

• Manage, monitor and update P&I Platform is always up to date adding new links and pages as necessary

• Manage, monitor and update Wiki guidance documents

• Monitor queries for future enhancement / development

• Assist in the planning of portal development / projects

• Constantly review how we can increase portal usage, internally and externally

• Carry out testing on portal enhancements

• Monitor and report of portal usage

• Carry out portal housekeeping as required

• Ensure portals have up to date branch information at all times

• Prompt and ensure exposure of portal at all opportunities

• Daily management of Portal Admin inbox, to include actions, audits and record keeping

• Manage general user queries generated from the helpdesk

• Provide reporting from helpdesk tickets logged in order identify training needs or portal development

• Manage and monitor portal reporting to Directors

Portals

• LRG Portal (Landlord & Tenant)

• P&I Sharepoint Platform

• Inventory Hive

• Depositary

• Fixflo

• Inventory Base

• Additional Platforms where required

General

• Highlight any procedural or policy updates, amendments, queries or discrepancies

• Implementation, testing, training and monitoring of new company procedures or policies as directed

• Display and follow good company practices and policies at all times.

• Complete Training Logs and Staff Induction programs for all training carried out.

• Assist in establishing a process and procedure for new fields/projects

• Learning new systems, databases, processes and procedures to confidentially and efficiently deliver these to the business

What are we looking for:

• Lettings or Property Management experience

• Commercial awareness with excellent stakeholder and negotiation skills

• Good IT Skills

• Good creative writing skills

• Good knowledge of Word and excel

• Knowledge of Reapit advantageous but not essential

• NFOPP Qualifications preferred but not essential

• A natural communicator, able to build strong relationships, with experience in working with multi-functional teams and delivering to tight time-scales

• Enthusiastic, proactive and adaptable individual able to deal with a diverse and demanding workload

• Have high organisation skills and the ability to prioritise tasks

• Excellent time management

• Excellent interpersonal and communication skills with great attention to detail

• Ability to learn new processes and be able to effectively deliver these to the business

• Ability to manage own time and work remotely

• Ability to be flexible and adapt to be successful in a changing environment

• Ability to work under pressure in a busy and complex role

What we can offer you:

• Proven track record for career growth and advancement within the company

• Market leading training and ongoing professional development

• Supportive and collaborative team environment

Benefits:

• Competitive Salary Package

• Quarterly and yearly awards

• Salary sacrifice pension scheme

• Generous Holiday allowance, increasing by 1 day per year based on service up to an additional 5 days holiday per year

LRG are an equal opportunities employer and encourage candidates of all backgrounds to apply. We look forward to welcoming a dedicated individual to our team who shares our commitment to excellence in the Real Estate Industry.

LRG does not engage the services of Recruitment agencies for the purpose of hiring. All job openings are managed directly by our Internal Recruitment team. We do not accept unsolicited CVs or candidate referral from Recruitment agencies, and any such submissions will not be considered.