Portfolio Group Reservations Coordinator

Portfolio Group Reservations Coordinator

Are you passionate about delivering exceptional guest experiences? Do you thrive in a fast-paced, customer-focused environment?

We’re looking for a dynamic and detail-oriented Portfolio Group Reservations Coordinator to join our team on a 12-month parental leave contract, supporting the Salter Brothers Accor Portfolio of 11 hotels.

If you’re ready to bring your hospitality expertise to a collaborative and growing team with big ambitions, we’d love to hear from you.

About Us:

Accor is the world’s largest and fastest-growing hotel group with a network of more than 5,000 properties in over 90 countries. We are far more than a worldwide leader. Globally, we are more than 260,000 hospitality experts placing people at the heart of what we do, and nurturing real passion for service and achievement beyond limits. 

We’re so much more than hotels — we’re creating innovative lifestyle experiences , whether you live, work or play. Blaze your own trail from 40+ hotel brands, restaurants, nightclubs, spas, co-working spaces, and tech start-ups . 

As our Portfolio Group Reservations Coordinator, you’ll play a pivotal role in the successful coordination of group bookings across our portfolio of 11 hotels.

Your responsibilities will include:

• Managing contracted group reservations, from rooming lists and deposits through to post-stay follow-up.
• Acting as a key point of contact for group bookings and building strong client relationships.
• Ensuring accurate data entry, booking management and reporting across hotel systems.
• Collaborating with hotel teams to coordinate group requirements and deliver seamless guest experiences.
• Working closely with our Sales and Revenue teams to identify and maximise group business opportunities.
• Staying up to date with and promoting the ALL – Accor Live Limitless loyalty program.

Qualifications

We’re looking for someone who brings both passion and precision to their work. You will ideally have:

• Previous experience within the hotel or hospitality industry.
• A genuine service-oriented mindset and passion for delivering exceptional guest experiences.
• Confident, clear and engaging communication and relationship-building skills.
• Strong organisational skills with the ability to prioritise, meet deadlines and manage multiple tasks.
• A proactive, solution-focused attitude and entrepreneurial spirit.
• Full, valid Australian working rights.
• Availability to work 38 hours per week.

This position is offered as a 12-month parental leave contract.

Additional Information

What’s in it for you

• An opportunity to Work Your Way, Learn Your Way and experience Benefits Your Way at Accor
• Career mobility opportunities within our International Hotel Group
• Global perks in hotels and Accor partners
• Fun, supportive, and collaborative working environment

Our commitment to Diversity & Inclusion:

We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know. 

Please note, you will require full working rights in Australia to be eligible for this position.