Practice Lead - Utilities, Energy, & Home Services

TDS Global Solutions is looking for a dynamic Practice Lead to oversee our Utilities, Energy, & Home Services division. This role is pivotal in providing strategic leadership, driving business growth, and delivering tailored solutions to clients in these key sectors. The Practice Lead will collaborate across sales, delivery, and operations to ensure service excellence and innovative solutions that address the evolving needs of utility, energy, and home services customers.

Key Responsibilities:

• Develop and execute strategic plans to grow the Utilities, Energy, & Home Services practice.
• Act as a subject matter expert on industry trends, regulations, and market challenges.
• Lead and mentor a team of professionals within the practice, fostering knowledge and performance excellence.
• Partner with sales and marketing to generate business opportunities and support client engagements.
• Oversee project delivery ensuring high-quality outcomes and client satisfaction.
• Build and maintain strong relationships with key clients and stakeholders.
• Monitor competitive landscape and adapt strategies to maintain a competitive edge.

Requirements

• Minimum 8 years of experience in the utilities, energy, or home services sectors.
• Demonstrated leadership experience in managing teams or business practices within BPO, consulting, or related industries.
• Strong understanding of industry regulations, technologies, and customer expectations.
• Proven ability to develop and implement strategic growth plans.
• Excellent client relationship management and communication skills.
• Experience collaborating cross-functionally with sales, operations, and delivery teams.
• Bachelor’s degree required; advanced degree preferred.
• Ability to manage multiple projects and priorities in a fast-paced environment.