Practice Lead - Automotive/Auto Finance

TDS Global Solutions is seeking an experienced Practice Lead for our Automotive/Auto Finance division. This leadership role focuses on driving growth, enhancing service delivery, and developing innovative solutions tailored for the automotive and auto finance industries. The Practice Lead will act as the primary expert and strategist for automotive clients, working closely with sales, operations, and delivery teams to ensure solutions meet market needs and exceed client expectations.

Key Responsibilities:

• Lead and develop the Automotive/Auto Finance practice, setting strategic direction and growth plans.
• Serve as a subject matter expert on industry trends, challenges, and regulatory requirements.
• Collaborate with sales and marketing teams to identify new business opportunities and support client acquisition efforts.
• Drive operational excellence in service delivery, ensuring high-quality client outcomes.
• Manage client relationships at senior levels, acting as a trusted advisor.
• Oversee solution development and ensure alignment with client requirements and industry best practices.
• Lead and mentor a team of professionals within the practice, fostering growth and expertise.
• Monitor market trends and competitor activities to adapt strategies proactively.

Requirements

• 8+ years of experience in the automotive or auto finance industry, with a strong understanding of market dynamics and client needs.
• Proven leadership experience managing teams or practices in a BPO or consulting environment.
• Deep knowledge of automotive finance products, processes, and regulatory frameworks.
• Strong strategic thinking and business development skills.
• Excellent client management and communication abilities.
• Experience working cross-functionally to align sales, operations, and delivery teams.
• Bachelor’s degree required; advanced degree preferred.
• Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities.