Practice Manager - Durham, NC

KEY RESPONSIBILITIES:

• Orchestratingoperationalexcellence:

• Command the daily symphony of operations atthepractice, ensuring smooth functioning.

• Supervise staff members and delegate tasks as necessary tooptimizeworkflow.

• Design and implement strategies that elevate both patient experience and business performance.

• Step in as requiredduring periods of insufficient coveragetomaintainsmooth operationsat the Practice.

• Financialvirtuosity:

• Participate in the financial narrative through strategic P&L oversight.

• Motivate teams to reach revenue targets and personal performance goals by providing clear guidance and a compelling vision.

• Create actionable plans to drive growth at the practice leveltohit or exceed quarterly collections goals.

• Craftingexceptionalexperiences:

• Foster an environment where luxury meets genuine care.

• Transform patient feedback into refined service experiences with professionalism and grace.

• Foster a positive and welcoming atmosphere for patients to enhance their experience.

• Policy and procedure development:

• Ensure the Practice isin compliance withestablished AMP policies,procedures,and SOPs, andremainsinformed ofany changes.

• Inventory management:

• Manage inventory and supplies, ensuring that all products are stocked and available for use.

• Perform End of Month and daily inventory audits to catch and correct any variances in inventory.

• Smartscheduling:

• Oversee the scheduling of appointments and ensure that all patients are seenin a timely manner.

• Optimizeappointment scheduling to maximize patient satisfaction and staff efficiency.

• Record keeping:

• Manage andmaintainpatientrecordsensuring that all information isaccurateandup-to-date.

• Safeguard client confidentiality andprivacyin accordance withHIPAA regulations.

• Innovation & growth:

• Proactively manage key performance indicators (KPIs) in field marketing, PR, Googlereviewsand customer engagement, creating pragmatic solutions toachievetarget goals.

• Be responsible forthe Practice’s marketing, covering social media, local outreach, and recall programs.

• Collaborate with the Marketing Team on campaigns that capture the essence of our premium services.

• Develop and implement marketing strategies to promote the spa and attract new patients.

• Nurturing team brilliance:

• Create an environment where teams flourish and embody our commitment to excellence.

• Facilitate accountability and performance discussions that ignite passion and drive. This includes performance reviews, coaching and development, behavioral accountability, and recognition for exceptional performance.

• Take ownership ofrecruitmentand onboarding processfor open positionsin collaboration with HR.

• Create an environment where careers thrive. Manage and train staff members, ensuring that they are knowledgeable and skilled in their roles.

• Address employee concerns with professionalism, self-regulation, and empathy.

• Regulatory compliance:

• Ensure that thePracticeis compliantwith all state and federal regulations related to healthcare, safety, and sanitation.

• Stay up to date on regulatory changes and implement necessary adjustments to ensure compliance.

• Adhere to the clinical compliance processes and proceduresestablishedby the AMP Clinical team.

• All other duties as assigned.