Practice Operations and Team Lead

Overview

Graff Orthodontics is seeking a dependable, tech-savvy Practice Operations & Team Lead to guide our close-knit team and daily operations. This hands-on leader will partner with the doctor, support the team, and bring clear communication, consistency, and respectful accountability to the practice.

What You’ll Do

• Lead daily practice operations, staffing, scheduling, patient flow, supplies, and administrative follow-through
• Coach and support the team, set clear expectations, and address concerns fairly and directly
• Manage employee payroll and assist with budgets, expenses, performance measures, and financial records
• Serve as the backup Treatment Coordinator when needed, supporting consultations, financial presentations, and patient follow-up
• Partner with the doctor and leadership to improve systems, team development, patient experience, and practice performance

Schedule

• Full-time
• Monday-Friday
• 7:45 AM-5:00 PM

Benefits & Perks

• Competitive pay based on experience
• Quarterly production bonus opportunities
• Medical, dental, vision, and life insurance
• PTO, paid holidays, 401(k) options, and team outings

What We’re Looking For

• Three or more years of experience in orthodontic, dental, or healthcare leadership preferred
• Approachable, confident leader with strong communication, organization, problem-solving, and follow-through
• Comfortable with payroll, practice finances, and performance reports; treatment coordination experience preferred
• Highly tech-savvy, quick to learn software, and comfortable troubleshooting routine computer issues
• Spanish bilingual skills are a plus

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