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TTEC Digital

Posted 4 months ago

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Presales Solution Architect - Amazon Connect

AustinRemoteFull-time

AI Summary

The Presales Solution Architect acts as the technical subject matter expert for AWS and Amazon Connect solutions, designing and demonstrating customer experience solutions and advising on technical strategy.

About this role

At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.

TTEC Digital AWS Practice is seeking a Presales Solution Architect to join our growing AWS Practice.  This is a 100% remote role based in North America. 
We currently have a need to hire an experienced AWS Presales/Solution Architect to be the technical subject matter expert supporting the development of relationships and opportunities with customers. You will work closely with our customers’ C-Level and Technical Executives to define a next generation Customer Experience vision in AWS built on AI then design the technical solutions that will enable the vision. Customers will look to you as the expert to help them achieve their business goals through technology leveraging the power of AWS services. 
Your knowledge and experience in Amazon Connect, AWS, intelligent automation, voice applications, digital channels, Generative AI, journey orchestration, voice self-service, and conversational Bot solutions space will be the key for success.  We offer a highly competitive compensation package that includes a base salary and quarterly upside earning potential.   

What you'll be doing

  • Be the subject matter expert in AWS and Amazon Connect-based solutions in conversations with customers 
  • Figuring out how to piece together solutions across AWS and other leading ISV solutions such as Verint, PEGA, Salesforce, and more as a cohesive, integrated solution 
  • Design innovative solutions based on customer needs, requirements, and input that incorporate  
  • Lead technical discovery with customers during the sales cycle 
  • Deliver immersive demonstrations to showcase what can be done with Cloud, AI, and other tools for Customer Experience 
  • Work closely with Business Development in defining technical strategy for opportunity pursuits and territory planning 
  • Develop Presentations, Proposals, and Workshops based on customer need 
  • Educate customers, partners, and peers on the value and benefits of AWS 
  • Create Statements of Work that will implement the vision of the customer  
  • Lead Workshops with Customers and Prospects on AWS 
  • Build and nurture relationships with AWS and other vendor Solution Architects and Technical Leaders 
  • Contribute to and leverage TTEC’s Solution Frameworks  
  • Provide support for RFP Response  
  • Work closely with Product and Services leadership to identify trends in Customer Needs to grow portfolio  
  • Helping customers to expand beyond Amazon Connect to other AWS Services such as EKS, Sagemaker, Bedrock, S3, EC2, and more 

    • What skills you will bring:

  • 3+ years proven track record of customer-facing experience designing complex solutions in a Technical Pre-Sales role (Sales Engineer, Solution Architect, etc.) 
  • 3+ years of expertise in Amazon Connect and AWS 
  • 7+ years of experience in information technology or application development 
  • Relevant Certifications or Accreditations in AWS  
  • Ability to think critically and logically articulate technical recommendations into customer business value – both verbally and through compelling presentations and proposals  
  • Excellent communication skills with the superpower to translate complex technical concepts to a variety of audiences 
  • Experience working with Customers and Partners  
  • Ability to travel up to 30% for Customer and Partner meetings 

    • Skills

    Amazon ConnectAWSConversational BotDigital ChannelsGenerative AIIntelligent AutomationJourney OrchestrationPegaSalesforceVerintVoice ApplicationsVoice Self-service

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