Posted 5 days ago

Pro Network Manager

Mill ValleyRemoteFull-time

AI Summary

Manages Yardzen's network of landscape contractors, ensuring strong coverage across core and strategic markets, driving contractor performance, and moving client opportunities from matching through signed build contracts.

About this role

At Yardzen, we believe people are at their best when they’re outside.

Our mission is simple: help people complete the outdoor spaces of their dreams. We start with design and stay with the project through the build, pairing homeowners with a dedicated representative who guides cost and design tradeoffs, matches them with multiple vetted local contractors, makes sense of the estimates, and helps them confidently hire the right one. The result is a finished yard, not just a plan. Since our launch in 2018, we've helped tens of thousands of homeowners transform their outdoor spaces, make sustainable choices, enhance property value, and enjoy life outdoors.

We're transforming the $200 billion outdoor renovation industry with AI, data, and technology, making design effortless and the build clear, guided, and far less daunting from first idea to finished space. Recognized as Fast Company's Most Innovative and named to Inc. Magazine's Best Places to Work, our work has been featured in Architectural Digest, The New York Times, Sunset Magazine, House Beautiful, The Wall Street Journal, and Forbes. And we're just getting started.

The Pro Network Manager is responsible for the health, performance, and growth of Yardzen’s Pro Network of landscape contractors. This role ensures Yardzen has strong contractor coverage across its core build markets and strategic partner markets.

Working closely with Yardzen’s Project Managers and contractor operations team, the Pro Network Manager ensures client opportunities move efficiently from contractor matching through site walks, estimates, and signed build contracts. Success in this role means contractors are responsive, performance expectations are consistently upheld, and more Yardzen design clients become satisfied build clients.

What You’ll Do:

Lead Pro Network Health and Coverage

Ensure Yardzen has high-quality contractor coverage across its core and strategic partner markets

Partner with the Contractor Operations Manager to recruit, onboard, train, and support contractors

Identify contractor-capacity and market-coverage gaps and develop plans to address them

Strengthen Yardzen’s reputation among landscape contractors to support the recruitment and retention of high-quality partners

Drive Contractor Performance and Relationships

Serve as the primary relationship and performance partner for active contractors

Set clear expectations for responsiveness, site walks, estimate delivery, client follow-up, and contract submission

Coach contractors who are not meeting expectations, implement performance-improvement plans, and recommend removal when necessary

Recognize high-performing contractors and identify opportunities to strengthen those relationships

Lead regular contractor check-ins, town halls, roundtables, and performance conversations

Provide leadership with visibility into contractor performance, trends, and risks

Manage Pipeline and Conversion

Monitor contractor opportunities from initial matching through signed build contract

Partner with Project Managers to identify and resolve stalled opportunities

Lead regular pipeline reviews and ensure owners, next steps, and timelines are clearly documented

Use data to identify trends, improve pipeline progression, and drive design-to-build conversion

Maintain accurate reporting on contractor activity, pipeline health, market coverage, and conversion performance

What You'll Bring:

Five or more years of experience in contractor management, account management, partnerships, marketplace operations, or a related field

Experience in landscaping, residential construction, home services, or a closely related industry is required

A track record of managing contractors or external partners against defined performance expectations

Strong relationship-building skills and the confidence to lead direct, constructive performance conversations

Experience improving pipeline progression, conversion, or partner performance

Excellent organizational skills and the ability to manage a high volume of partners and opportunities

A proactive, hands-on approach and the ability to thrive in a fast-moving environment

What We Offer:

Remote work, always: We’re a remote-first company

Comprehensive benefits: Medical, dental, vision, and disability benefits

Competitive compensation: Salary that reflects your skills and experience

Support for growing families: 12 weeks of fully paid parental leave

Monthly perks: Wellness, cell phone, and internet stipends to keep you connected and supported

Skills

Account ManagementContractor ManagementConversion TrackingData ReportingLandscape ConstructionMarket Coverage AnalysisPerformance ManagementPipeline ManagementRecruitment And OnboardingStakeholder Management