Process Associate, GBS Operations

This position is responsible to deliver data services, either Data Quality Analytics (DQA) or Data Guaranteed (DG), as per agreed scope and service level with customer.

Qualifications

• Must have completed a bachelor's degree; Mathematics major is preferred.
• Integrity with strong sense of trust and responsibility
• Ability to learn new knowledge and skills quickly
• Strong problem solving and communication skills
• Experienced with Microsoft Office applications, especially Excel
• Good in reading, written and spoken English
• Possess data analytical skills and logical thinking
• Attention to details and result-oriented
• Self-motivated and willing to work under pressure
• Strong organization skills and ability to follow documented procedures
• Strong problem solving and communication skills
• Background in freight forwarding, consolidation and logistics is preferred

Responsibilities

• Completes timely, weekly & monthly DQA related reports so that customer can attain supply chain information more conveniently and efficiently.
• Supports in closing the gap of missing events or milestones for DG customers.
• Regularly abstracts related shipment data from system to check missing or inaccurate information.
• Clarifies and follows up with concerned parties on root cause of data discrepancies.
• Reconciles internally as well as externally when any issue was found.
• Reviews contract / agreement and works with Logistics Analyst (LA) to re-new if they are about to expire.
• Provides pro-active monitoring of customer facing data.
• Validates accuracy and timeliness of EDI events as requested by the customer.
• Tracks shipment milestones and reports any missing events with associated reasons.
• Works with responsible service provider for error resolution and update status timely.
• Tracks missing milestones and updates APLL system as per agreed SLA to make sure customers get complete and timely data.