Posted 4 months ago
Process Trainer - Senior Executive (Hybrid) | MOA Pasay
Pasay City, Metro Manila, PhilippinesHybridFull-time
AI Summary
A Process Trainer - Senior Executive designs and delivers training programs for call center or customer service teams, using learning management systems and proven training methods.
About this role
- College Graduate
- With Active PHRN or USRN license
- At least 2 years experience as a Process Trainer
Job Responsibilities:
- Significant experience in a call center or customer service training role, with a proven track record of developing and delivering effective training programs
- Strong communication and presentation skills, with the ability to engage and motivate trainees
- Excellent problem-solving and critical thinking skills, with the ability to identify training needs and implement tailored solutions
- Proficiency in using training and learning management systems, as well as other relevant software and technologies
- A strong understanding of call center operations, customer service best practices, and industry regulations
Skills
Call Center OperationsCustomer ServiceInstructional DesignLearning Management Systems (LMS)Presentational ToolsProblem SolvingTraining DeliveryTraining Needs Analysis
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