Product Administrator

Key Responsibilities

• Manage team enquiries and requests, ensuring delivery within agreed service level agreements (SLAs).
• Execute monitoring, validation, and control processes to produce accurate operational results and insights.
• Raise and manage purchase order requests relating to product and supplier costs.
• Administer the setup, maintenance, and amendment of agency and broker-related requests.
• Act as a key point of contact for brokers, resolving policy queries and supporting audit requirements.
• Raise, track, and manage service tickets through internal and external supplier portals.
• Produce regular management information and operational reports for the Team Manager and key stakeholders.
• Investigate and resolve discrepancies identified through monitoring and validation activities.
• Log, monitor, and escalate defects, incidents, and system issues through appropriate internal and external channels.
• Provide first-line investigation, triage, and administrative support for incidents reported to the team.
• Conduct scheduled audits to ensure compliance with operational standards, controls, and procedures.
• Test product functionality and system behaviour in relation to defects, enhancements, and planned changes.
• Maintain accurate records and documentation to support governance, audit, and compliance requirements.
• Collaborate with internal teams, brokers, suppliers, and stakeholders to ensure efficient service delivery and issue resolution.
• Identify opportunities to improve processes, controls, and operational effectiveness, supporting continuous improvement initiatives.

Skills, Knowledge & Expertise

• Strong organisational and time management skills, with the ability to plan, prioritise and manage workloads effectively.
• Excellent attention to detail, with a commitment to producing accurate and high-quality work.
• Strong verbal and written communication skills, with the ability to communicate effectively with a range of internal and external stakeholders.
• Ability to produce clear, accurate and insightful reports, presenting information in a meaningful and actionable way.
• Analytical mindset with the ability to interpret, investigate and understand data, identifying trends, discrepancies and areas for improvement.
• Strong problem-solving skills, with the ability to investigate issues and support effective resolution.
• Proficient in using business systems and reporting tools to support operational processes and decision-making.
• Ability to work collaboratively across teams and build positive relationships with brokers, suppliers and colleagues.
• Insurance and/or broker market experience is desirable.
• A proactive and continuous improvement mindset, with the ability to identify opportunities to enhance processes, controls and service delivery.

Benefits

• Hybrid working – 2 days in the office and 3 days working from home
• 25 days annual leave, rising to 27 days over 2 years’ service and 30 days after 5 years’ service. Plus bank holidays!
• Discretionary annual bonus
• Pension scheme – 5% employee, 6% employer
• Flexible working – we will always consider applications for those who require less than the advertised hours
• Flexi-time
• Healthcare Cash Plan – claim cashback on a variety of everyday healthcare costs
• Electric vehicle – salary sacrifice scheme
• 100’s of exclusive retailer discounts
• Professional wellbeing, health & fitness app - Wrkit
• Enhanced parental leave, including time off for IVF appointments
• Religious bank holidays – if you don’t celebrate Christmas and Easter, you can use these annual leave days on other occasions throughout the year.
• Life Assurance - 4 times your salary
• 25% Car Insurance Discount
• 20% Travel Insurance Discount
• Cycle to Work Scheme
• Employee Referral Scheme
• Community support day