Product Builder- Ops Automation Squad

The mission

We are looking for a Product Builder to join the new global Ops Automation Squad within Product & Engineering at Cobee byPluxee.

The squad will turn operational needs shared across countries into reusable product capabilities, self-service tools and automation that help the platform scale.

Your scope will focus on the global platform: common product workflows, reusable configuration capabilities, standard APIs and data interfaces, and shared tools that enable country teams to work more efficiently.

Your mission will be to understand operational problems,identifyopportunities for reuse across countries, and build reliable solutions that reduce manual effort, improve productqualityand deliver measurable impact.

This is a hands-on role combining product thinking, technicalfluencyand delivery: mapping processes, speaking with users,analysingdata, prototyping with AI or automation tools, building with Engineering, shippingsolutionsand measuring adoption.

What you will build

Within the global product roadmap, examples of the capabilities you may build include:

• Reusable self-service capabilities for benefit and wallet configuration, with common validation rules and controlled access.

• Shared platform provisioning and onboarding capabilities that support deployment and adoption across countries.

• Reusable tools for bulk product actions, with approvals,validationand audit trails.

• Common product validations that prevent inconsistent data and reduce avoidable operational exceptions.

• Standard APIs,eventsand data interfaces that enable country teams to connect their processes to the global platform.

• Shared internal tools that give Operations and Customer Care teams visibility into product workflow status and help them diagnose issues.

• Human-in-the-loop features within reusable automation, withappropriate permissions, reviewstepsand traceability.

• Reusable AI assistants and automation components that help teams navigate product workflows and information.

• Improvements to existing global automation based on user feedback, productdefectsand adoption data.

Success means reliable capabilities that country teams can adopt and reuse, with measurable reductions in manual work and errors.

What you will do

As Product Builder, you will:

• Work with country Operations, Finance, Customer Care and IT teams, alongside global Product, Engineering and Data, to understand shared needs and product friction.

• Map workflows, edge cases,dependenciesand data flows toidentifywhich needs can be addressed through common product capabilities.

• Assess reuse potential, expected impact and implementation effort, and contribute proposals to global productprioritisation.

• Build andvalidateprototypes using AI tools, internal tooling, low-code/no-code platforms, APIs, scripts, dataanalysisor lightweight product interfaces.

• Work with Engineering to build,testandmaintainreliable global capabilities, following platform standards and release practices.

• Define success metrics for each initiative: adoption across countries, time saved, fewer manual steps, lower errorratesand better user experience.

• Use data and feedback from country teams tosizeopportunities, inform roadmapdecisionsand measure outcomes after release.

• Document productbehaviour, interfaces, configurationoptionsand usage guidance so country teams can adopt the capabilities effectively.

• Build permissions, auditability,monitoringandappropriate humanoversight into the global capabilities you deliver.

• Investigate defects in the squad’s delivered capabilities with Engineering and improve their reliability and usability over time.

What we are looking for

We are looking for people who are comfortable with ambiguity,complexityand execution.

You may come from Product, Operations, Engineering, Automation, Consulting,RevOps, FinOps, Product Ops, BusinessOperationsor a similar background. What matters most is your ability to understand complex systems and build practical solutions.

You should have

• Strong product judgment anda buildermindset.

• Experience improving operational, financial,administrativeor internal workflows.

• Ability to understand complex processes and simplify them without losing control.

• Comfort working with technical teams, APIs, data models,integrationsand internal tools.

• Hands-on experience with automation, AI tools, no-code/low-code platforms, SQL,scriptingor workflow tools.

• Strong analytical skills and the ability to define and measure business impact.

• Excellent communication skills with both technical and non-technical teams.

• A bias for action: you do not wait for perfect specifications to start learning.

• High ownership: you follow through from problem discovery to reliable delivery,adoptionand measurable impact.

• Good judgment around risk, compliance, privacy, dataqualityand operational control.

Nice to have

• Experience in fintech, payments, benefits, payroll, HR tech, insurance,SaaSor regulated environments.

• Experience with invoicing, billing, reconciliation, settlements, financialoperationsor accounting workflows.

• Experience with HRIS, payroll providers, SFTP/APIintegrationsor employee data flows.

• Experience building internal tools for Operations, Finance, Customer Care or Partner teams.

• Experience using AI agents,copilotsor LLM-based workflows inreal businessprocesses.

• Experience with tools such as Retool,Metabase, SQL, Zapier, Make, n8n, ServiceNow, Zendesk, GitLab,PostHogor similar.

• Ability to write lightweight scripts or query data independently.

• Spanish and English fluency. Portuguese would be a plus.