Posted 2 months ago

Product Design Lead

LondonRemoteFull-time

AI Summary

Define and lead product design for AI-enabled enterprise healthcare web apps, shaping workflows, principles, patterns, and prototypes while mentoring designers and collaborating with product, engineering, legal, and compliance.

About this role

About Avalere Health

United by one profound purpose: to reach EVERY PATIENT POSSIBLE. At Avalere Health, we ensure every patient is identified, treated, supported, and cared for. Equally. Our Advisory, Medical, and Marketing teams come together – powerfully and intentionally – to forge unconventional connections, building a future where healthcare is not a barrier and no patient is left behind.

Achieving our mission starts with providing enriching, purpose-driven careers for our team that empower them to make a tangible impact on patient lives. We are committed to creating a culture where our employees are empowered to bring their whole selves to work and tap into the power of diverse backgrounds and skillsets to play a part in making a difference for every patient, everywhere.

Our flexible approach to working allows our global teams to decide where they want to work, whether in-office or at home based on team and client need. Major city hubs in London, Manchester, Washington, D.C., and New York, and smaller offices globally, serve as collaboration hubs allowing our teams to come together when it matters. Homeworkers are equally supported, with dedicated social opportunities and resources.

Our inclusive culture is at the heart of everything we do. We proudly support our employees in bringing their whole selves to work with our six Employee Network Groups – Diverse Ability, Family, Gender, LGBTQ+, Mental Health, and Race/Ethnicity. These groups provide opportunities to promote diversity, equity, and inclusion and to connect, learn, and socialise through regular meetings and programs of activity. We are an accredited Fertility Friendly employer with our Fertility Policy, enhanced parental leave, and culture of flexibility ensuring every employee feels supported across their family planning journey and can work in a way that suits their family’s needs.

We are deeply invested in supporting professional growth for our employees through day-to-day career experiences, access to thousands of on-demand training sessions, regular career conversations, and the opportunity for global, cross-capability career moves.

We take pride in being part of the Disability Confident Scheme. This helps make sure you can be interviewed fairly if you have a disability, long term health condition, or are neurodiverse. If you'd like to apply and need adjustments made, you can let us know in your application.

About us

This is a fantastic opportunity to join a leading global strategic healthcare partner providing consulting and advisory services to the biopharmaceutical, medical technology, and wellness industries. Our mission is to ensure that everyone has access to the care and treatment they need, regardless of location, financial status, or other factors.

We build and support multiple enterprise products used by internal and client teams to deliver real-world outcomes in high-stakes settings. As part of our 2026 growth plans, we’re hiring a Product Design Lead in the UK. We are looking for an ambitious and driven individual who wants to make a direct impact in AI for in enterprise healthcare.

The opportunity

We’re exploring and validating generative AI use cases across our products to reduce friction in end-to-end workflows and improve how work gets done. This shifts the experience from standalone tools to human-led / AI-assisted workflows, where AI helps users move faster through repetitive steps - while keeping people accountable and in control. You’ll define the UX principles, patterns, and design strategy that make this collaboration efficient, auditable, and trusted, and turn it into shipped experiences that improve cycle time, quality, and consistency.

This role suits someone who thrives in ambiguity, can align stakeholders around a clear vision for AI-enabled workflow improvement, and can take discovery through to delivery with measurable impact.

Key Responsibilities

Own the design direction for GenAI-enabled experiences across one or more enterprise web-app products/workstreams, defining and evolving principles and patterns for human-led / AI-assisted collaboration.

Shape business process innovation with AI by translating ambiguous problem spaces into prototypes, experiments, and shipped increments - partnering with Product and Engineering to move from feature UX to system-level interaction design.

Lead discovery and evaluative testing for one or more AI experiences (concept testing, usability, preference tests, workflows-in-context) and turn insights into clear, actionable design decisions.

Define success metrics with Product and iterate using qualitative and quantitative signals.

Design for trust and transparency, building UX guardrails and governance into the experience through collaboration with Legal/Compliance, InfoSec, and domain experts.

Evolve the global design system with AI-ready components and patterns, setting a strong quality bar through critiques and design reviews.

Manage and mentor designers, strengthening product thinking, interaction design, AI UX craft and workflow optimisation - Be a lead contributor to an experimental, evidence-driven design culture.

About You

8+ years product design experience favouring complex enterprise web applications, with 1 to 3+ years in a lead capacity (workstream, or strategy ownership).
Familiarity with AI UX concepts, and experience designing GenAI features beyond chat interface.
Ability to articulate and design for trade-offs between helpfulness, safety, latency, and accuracy.
Strong interaction design skills for complex workflows, and a proven ability to simplify without dumbing down.
Confident research practitioner: plan and conduct workshops, synthesise insight, and influence decisions through evidence.
Excellent cross-functional collaboration and stakeholder management.
Experience in regulated/high-trust domains.
An outstanding portfolio demonstrating all of the above.

Education level and qualifications

Degree in design, psychology, business, statistics, human-computer interaction (HCI), related field or equivalent experience is a plus
Experienced product design skills is required, 8+ years.