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Veeva

Posted 22 days ago

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Product Expert - Link Key People

LondonRemoteFull-time

AI Summary

Acts as the primary subject matter expert and voice of the product, bridging software teams, internal stakeholders, and customers to advocate for needs and influence the product roadmap.

About this role

Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $3B in revenue in our last fiscal year with extensive growth potential ahead.
At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company – we made history in 2021 by becoming a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors.
As a Work Anywhere company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment.
Join us in transforming the life sciences industry, committed to making a positive impact on its customers, employees, and communities.

The Role

As a Product Expert, you will be the ultimate bridge between our software development teams, internal business stakeholders, and our customers. You will combine deep industry domain knowledge with technical product mastery to advocate for customer needs, educate the market on our product capabilities, and directly influence our long-term product roadmap. This is a highly visible, cross-functional role requiring a unique blend of technical aptitude, strategic thinking, and exceptional communication skills.

What You'll Do

  • Product Evangelism & Market Education: Act as the primary subject matter expert and voice of the product at industry events, user groups, and webinars. Create compelling educational content, release notes, and product demonstrations
  • Voice of the Customer: Gather, synthesize, and prioritize product feedback and gaps from end-users and client executives
  • Roadmap Influence: Collaborate closely with Product Managers to translate customer business needs into actionable technical requirements, ensuring the product roadmap reflects market demands
  • Support: Provide advanced product support and enablement to internal teams and clients

    • Requirements

    • Years of Experience: 3+ years of experience in a customer-facing technology role (e.g., SaaS Consulting, Product Training, Product Marketing)
    • Platform Mastery: Hands-on experience administering, configuring, or implementing enterprise-grade SaaS platforms (e.g., Veeva Vault, Salesforce, or industry-specific equivalents)
    • Proven Track Record: Demonstrated experience launching software features, leading customer workshops, or managing user communities

    Perks & Benefits

  • Private medical insurance
  • 1% charitable giving program
  • Fitness reimbursements

    • Skills

    Customer Feedback ToolsEnterprise SaaS PlatformsProduct DemosSaaSSalesforceUser WorkshopsVeeva Vault

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