Posted 4 months ago

Product Guide

Palo Alto, CAOn-sitePart-time

AI Summary

Product Guide on the retail floor delivers technical product knowledge to guests, supports problem solving, and acts as a brand ambassador while contributing to store initiatives and merchandising feedback.

About this role

Your Opportunity at ARC’TERYX:

You are the face of the brand on the retail floor, delivering an unforgettable experience to our guests. You are the inspiration behind our brand’s evolution, as we continue to commit to bold objectives both in stores and in our communities.

You are product-obsessed and seek any chance to get outside to experiment and learn firsthand how our product performs. You prioritize your connection with nature and celebrate others doing the same. You authentically share product knowledge with guests and recommend products based on their interests and needs.

You prioritize your own development, personally and professionally, and celebrate the achievements of others. You recognize that we create a better world, together.

As a Product Guide at Arc’teryx, here’s what you’d be doing:

Delivering a best-in-class brand experience to our guests through sharing technical product knowledge and supporting with problem solving

Building a strong understanding of our products and seamlessly weaving this information into guest interactions in an authentic way

Championing Arc’teryx as a brand ambassador both in-store and in the community

Developing your passions both in and out of the store with the support of the team

Supporting in elevating the guest experience by working with the store leadership team on projects and brand initiatives

Providing feedback on merchandising and in-store experience to help drive sales

Maintaining an open, collaborative relationship with your team and store leadership

Supporting with and participating in various store tasks as assigned by the leadership team

Answering store phones and responding to voicemails and store emails; on occasion, this could include responding on the Epicenter social media channels

Utilizing the Point-of-Sale system to accurately and efficiently process guest transactions, including warranties, Used Gear trade-ins, purchases, and returns

Receiving and unpacking boxes for inventory as required (boxes can weigh 5 - 30 lbs)

Are you our next Product Guide?

You are passionate about delivering exceptional customer service

You love to have fun at work, and hold yourself accountable to what is required of you

You are self-motivated, and enjoy problem solving

You remain highly flexible and adaptable when faced with ambiguity

You effectively balance autonomy and collaboration

You inspire breakthrough thinking and continuous improvement

You seek the best (sometimes not the easiest) solutions, with an unwavering commitment to do what is right

Your passion for your work is paralleled by your passion for getting outside and living it

Expectations:

All employees are expected to be available to work “Black Friday” (the day after US Thanksgiving) and from the second week of December until the end of the holiday season, to be defined each year based in part on the time period guests are permitted to return holiday merchandise, on an annual basis.

You are fully accountable for and oversee the execution of all deliverables on the Product Guide Role and Responsibilities document

Under the direction of the Store Leads, Store Manager and Assistant Manager, you perform/complete other additional projects, duties, and assignments as required and/or by request

Availability Requirements:

You are available for a minimum of one open, one close and one weekend shift each week

Your availability must reflect the needs of the business, which may change from time to time at the discretion of the Store Manager

Full Time – 30- 40 hours per week (5 days per week)

Part Time – 10- 30 hours per week (2-4 days a week)

Skills

Email/phone EtiquetteGuest ServiceIn-store Brand AmbassadorshipInventory HandlingMerchandising FeedbackPOS System OperationsProblem SolvingProduct KnowledgeSocial Media Listening (Epicenter Channels)Unboxing/receiving InventoryUsed Gear Trade-insWarranty Processing

Product Guide

About this role

As a Product Guide at Arc’teryx, here’s what you’d be doing:

Are you our next Product Guide?

Expectations:

Availability Requirements:

Skills

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