Posted 2 days ago
Product Manager-Loyalty
AI Summary
Leads the loyalty product roadmap and strategy for Inspire Brands, translating customer insights and business priorities into digital and in-restaurant experiences that drive engagement and growth across multiple restaurant brands.
About this role
ThisProduct Managerrolewillshapethe future of loyalty at Inspire Brands byturningcustomer insights, market trends, competitive intelligence, and business priorities intomemorable experiencesthat drive growth, engagement, and measurable impact. Working across adistinctiveportfolio of leadingrestaurantbrands,they willdefinetheloyalty productroadmap,advanceprogramstrategy, and bring bold ideas to lifeacross digital and in-restaurant touchpoints.
This role sits at the intersection of guest and team member experience, business strategy, and technology. They willleadloyaltyinitiatives from concept to launch, partnering with engineering, design, analytics, operations, marketing, and business stakeholders to solve complex problems, unlock new opportunities, anddeliverscalable capabilities that producemeaningful outcomes.
Great candidates are naturally curious, relentlessly customer-focused, andcompelling storytellers that bridge insights into actionable strategy. They connect data, insights, customer behavior, and emerging trends to challenge assumptions, make smart tradeoffs, align teams, and elevate loyalty across the organization and customer journey.
RESPONSIBILTIES
Drive product strategy and roadmap executionbyidentifyingopportunities that improve guest experiences and business operations, prioritizing investments based on customer, business, and performance insights.
Lead end-to-end product strategy and lifecycle management, defining roadmaps, prioritizing investments, and guiding products from concept through launch, growth, and retirement.
Partner across brands and enterprise functions to align stakeholders, define solutions, and deliver scalable technology capabilities that meet businessobjectives.
Design andoptimizeuser-centric product experiences, translating business needs into scalable solutions, requirements, and workflows that deliver intuitive and effective experiences for administrators, operators, and guests.
Measure, enable, and continuously improve product outcomesthrough KPI management, program planning, change management, training, and stakeholder education to maximize business impact and adoption.
EDUCATION AND EXPERIENCE QUALIFICATIONS
4 Year Degree and/or Bachelor's Degree
Required Minimum:Bachelor's degree in Business, Marketing, ComputerScience,or related field
5-7 years of experienceofproduct management practices, agile methodologies, and test-driven development experience.
Demonstrated thought leadership insolving customer-facingdigitalexperience opportunities.
Demonstrated experience collaborating with both business and IT toaccomplishproject objectives
A proventrack recordof driving digital innovation and delivering outperformance tostatedbusiness goals
Experience working with loyalty and offer programs aplus, butnotrequired
KNOWLEDGE, SKILLS, ABILITIES
Deep understanding of ecommerce business, consumer mindset, digital user experience, digital designframeworksand processes
Strong analytical skills and an ability to lead data-driven discussions to drive alignment around prioritization and impact
Equipped with the digital technical fluency to be capable of understanding technical constraints and prioritizing and discussingtradeoffs between development and business teams
Knowledge of the range of activities related to the product development lifecycle (e.g.opportunity identification, product discovery, project execution, and post launch performance measurement and management)
Deep knowledge of agile delivery principles
Ability to translate data-driven insights, business intent, customer needs, and/or technical direction into clear, concise, well-documented product requirements
Excellent oral and written communication skills – capable of communicating in a way that conveys a clear understanding of the unique needs of widely varying audiences
Excellent problem-solving skills – ability to adapt quickly to changing business priorities and overcome unexpected challenges
Strong project/workflow management, prioritization, and negotiating skills
Ability to influence cross-functional teams and deliver results; conscientious about meeting project deadlines
Passion for the restaurant industry anda strong desireto help shape the future at Inspire Brands with entrepreneurial spirit
Self-starter personality who canoperatewith minimal supervision
Skills
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