Product Manager – Workforce Management

At Trackforce, we are transforming physical security operations that are managed around the world. As the leading SaaS platform for physical security workforce management, we provide security companies and organizations with a streamlined solution to manage their guard forces, respond faster, operate more efficiently, and reduce costs — all while staying focused on safety and protection.

We support 4,600+ clients across more than 50 countries and are proud to be a growing team of 300+ professionals. With our headquarters in Dallas, Texas, and Centers of Excellence in Montreal, Quebec and Wroclaw, Poland, we collaborate across regions and time zones in a hybrid work environment that combines flexibility, connection, and meaningful impact.

At Trackforce, we operate in both hybrid and remote models, offering flexibility to balance in‑office collaboration with WFH. This approach allows our teams to stay connected while maintaining autonomy and work‑life balance. We are highly focused on delivering value to our customers, and our recent merger has strengthened our position as the market leader in security workforce management software.

The Product Manager, Workforce Management, will take hands-on ownership of our workforce management (WFM) solution’s squad operations – including owning the day-to-day execution, backlog quality, and delivery velocity. As you grow, you will increasingly carry the product delivery engine on a day-to-day basis. As your product knowledge grows, you will be the go-to subject-matter resource and become more customer engaged.

This is a high-growth, high-visibility role reporting directly to the Group Product Manager.

Previous product managers who have thrived in this role did not arrive as WFM or private security experts. They succeeded because of their tenacity, their collaborative spirit, their willingness to read documentation, experiment hands-on with the software, and their genuine excitement about growingwith the product.

Key Responsibilities

Required Qualifications

Preferred Qualifications

Success Metrics

Why Trackforce

Trackforce is the market leader in security workforce management software! The industry is in the midst of a digital transformation from heavily manual and/or disjointed processes to a more streamlined technology infused operating model. AI will become core and you can be in the middle of the journey helping our clients be even more successful.

The roadmap matters – clients large and small need what we are building. Your work will have visible, measure impact in delighting our customers and building our moat. The domain is complex enough to keep you challenged and growing for years, with career pathways into more senior or specialist roles as you grow.

At Trackforce, we operate in a hybrid model of work, offering flexibility to balance in‑office collaboration with remote work. This approach allows our teams to stay connected while maintaining autonomy and work‑life balance.