Posted 27 days ago
Product Operations Analyst
AI Summary
Product Operations Analyst at Teikametrics sits at the intersection of Product, Engineering, and customers, ensuring the platform works as intended by investigating issues, surfacing insights from operational data, and identifying product improvements.
About this role
This is a highly collaborative role for someone who enjoys digging into problems, working with data, and connecting the dots between what our customers experience and what our product teams build.
WHO YOU ARE
HOW YOU'LL SPEND YOUR TIME
Monitor Escalation queues: Maintain the data and functional integrity of the Teikametrics application by following up on internal requests in a timely manner.
Solve problems: Own and investigate platform issues through technical troubleshooting and ensure they are clearly documented and communicated directly until full resolution.
Connect across teams: Partner closely with Product Managers, Designers, Engineers, and other stakeholders to communicate issues, insights, and updates.
Improve the product: Identify patterns, gaps, and opportunities to improve product functionality, internal processes, and the customer experience.
Champion the customer: Develop a deep understanding of the in-app customer experience and bring the voice of the customer to Product and Engineering.
WHAT CAN HELP YOU STAND OUT
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- Market overviewState of tech hiring, September 2026: up 4.8%Tech hiring rose 4.8% month over month in September 2026, with 411,122 new listings. Customer support and account executive roles led the growth.