Product Operations Manager, AI Voice

About the Role

We believe every way a hotel and its guests communicate should be facilitated through Canary — with best-in-class AI agents working alongside staff to boost efficiency, revenue, and guest personalization. Voice is one of the most exciting frontiers of that vision.

As Product Operations Manager, Voice, you'll help the Voice product team turn roadmap into rollouts that work well for hotels. You'll support how new capabilities reach properties, help drive adoption once they're live, run experiments to understand what's working, and own the metrics that show the impact while working closely across Product, Engineering, and Go-To-Market. If you enjoy being the person who keeps a product team running smoothly and makes the product a little better every cycle, you'll fit right in.

Responsibilities

Coordinate end-to-end rollout and go-live for Voice AI — launch readiness, run-of-show, and alignment across Product, Engineering, CS, and GTM.

Drive adoption, not just go-live: make sure new capabilities land with customers and deliver the efficiency, revenue, and guest-experience gains they're built for.

Run the feedback loop between the field and engineering to bring them into the roadmap.

Run experiments — A/B tests, phased rollouts, pilots, and early access programs — to validate what works before scaling.

Own the measurement framework for Voice: define the KPIs that matter and maintain the dashboards the team relies on.

Partner with Go-To-Market to make each rollout better than the last through process improvements and AI-enabled workflows

Qualifications

3+ years in product operations, technical program management, strategy & operations, consulting, or a related role — ideally in B2B SaaS.

Track record of owning complex launches and rollouts end-to-end, coordinating across Product, Engineering, and GTM.

Data-driven, with SQL skills and hands-on experience designing experiments, defining KPIs, and building dashboards in BI/analytics tools.

Strong program management skills — comfortable driving many moving parts and multiple concurrent deployments through ambiguity to done.

Excellent communicator who can work with both technical and non-technical audiences and build alignment; bias for action in a fast-paced, high-growth environment.

Bonus: APIs/scripting and a tinkerer's instinct; experience in hospitality tech or telephony/voice/communications products.

Compensation