Posted 4 months ago

Product Operations Manager

WarsawHybridFull-time

AI Summary

Product Operations Manager who drives operational excellence across product squads, streamlining delivery processes, governance, and data insights to enable fast, high-quality execution.

About this role

We are a leading trading platform ambitiously expanding across the global trading, investing and banking markets, and continuously entering new product categories and new geographies. Our award-winning products combine advanced technology with an exceptional client experience. As we scale, our ability to operate with speed, consistency, and precision becomes critical.

The Product Operations Manager plays a central role in enabling this - driving operational excellence across product squads and ensuring our teams deliver high-quality outcomes efficiently and consistently.

Purpose of the Role

The Product Operations Manager provides the operational backbone that keeps product squads moving at pace. A true generalist, this role spans strategy, delivery, data, and process - no two days are the same.

They drive momentum, solve problems, and remove obstacles so teams can deliver quickly, effectively, and at consistently high standards. By streamlining delivery processes, maintaining governance and documentation discipline, and ensuring alignment across teams, they enable Product Owners to focus on strategic priorities while safeguarding execution quality.

The role is hands-on and adaptive - anticipating issues, connecting dots across teams, and ensuring progress continues from concept through to launch and beyond.

Key responsibilities:

Drive operational excellence across product squads by optimising delivery processes, governance, and documentation

Ensure new product initiatives and platform changes are well-defined, compliant, and launch-ready through structured business cases and approval processes

Act as a delivery enabler - removing blockers, coordinating stakeholders, and maintaining the documentation and data foundations needed for rapid, high-quality execution

Partner with Product Owners, Engineers, and Data Analysts to ensure reliable metrics, dashboards, and insights guide decision-making and prioritisation

Track performance post-launch, monitor product stability and adoption, and facilitate continuous improvement through structured feedback loops

Lead planning and operational cadences (KPIs, standups, retrospectives), maintaining momentum and alignment across teams

Identify and implement process improvements that enhance delivery speed, quality, and scalability

Drive product strategy by translating operational insights, customer feedback, and market intelligence into future feature direction, ensuring delivery execution aligns with strategic priorities and the long-term product vision

Required experience & skills:

Degree in STEM or other quantitative field

Minimum 2 years experience in a high performance environment (consultancy, investment bank, high-growth tech company, etc.)

Ability to solve complex problems independently

Deep empathy for customers and commitment to user-centred design without compromise

Strong stakeholder management and communication skills, capable of influencing across functions

Data-driven mindset, able to turn insights into actionable improvements

Strong ownership mentality – proactive, accountable, and execution-focused approach

Nice to have:

Experience building or scaling successful products - particularly financial or data-driven - using analytics, customer feedback, and pragmatic judgment

Understanding of machine learning applications in product optimisation

What you will get in return:

Competitive salary and annual performance bonus

Hybrid working model promoting work-life balance

Generous annual leave and volunteer days

Comprehensive health and pension benefits

Global “workation” policy

Employee referral incentives

Clear career growth path, with high-performing Product Operations Managers having the opportunity to progress into Product Owner roles as their strategic and delivery capabilities develop