Product Support BA

Summary

The Product Support Analyst (Market Data) will sit within Cassini’s Product Team, serving as the subject matter expert for all market data flows across the platform. The role's purpose is to ensure Cassini's data infrastructure works as intended end-to-end – from upstream vendor sourcing through to downstream consumption in Cassini's calculations.

The person in this role will develop deep expertise in the data that powers Cassini's platform, understanding every upstream source, transformation, and downstream dependency. They will use this expertise to own data quality, resolve data-related issues, and drive improvements in how data is sourced, maintained, and monitored.

Full Time – Chennai central office location.

Working Hours – 10:30am – 7.30pm

About us

With the launch of our brand-new Chennai, India office, this is a unique opportunity to join a fast-moving team in a dynamic, startup-style environment. Get hands-on experience building from the ground up and help shape Cassini’s next chapter.

Step into the future with Cassini — Founded in 2014, we are the established, core utility provider of analytics and optimization tools built for the derivatives industry. From London to New York, Sydney to Singapore, hedge funds, asset managers, and clearing brokers worldwide rely on our solutions.

Our award-winning platform empowers clients to reduce margin, optimize collateral, and enhance their liquidity risk framework, delivering real-time, front-to-back analytics on the full cost of derivatives trading.

What sets us apart?

• Recognised as 'Best Derivatives Tech Provider' and 'Analytics Leader
• Global impact with a rapidly expanding footprint
• Analytics provider to the largest asset managers in the world
• Enterprise-grade security (ISO 27001 & SOC-2)
• Seamless integration with OMS, EMS, and collateral system

At Cassini, our client focus drives everything we do. We’re a collaborative, energetic team transforming how the financial world manages their liquidity risk. And with engagement initiatives—like hackathons and regular engagement events — as well as the latest technology tools to work with, we give our employees the opportunities to be challenged and grow their skillset daily.

Role

Core Responsibilities:

• Own Cassini's market & reference data function end-to-end:
  • Maintain a thorough understanding of all upstream data sources and vendor feeds.
  • Monitor data quality and proactively identify and resolve gaps, anomalies, and failures.
  • Ensure downstream data flows function as expected.
• Act as the second-line escalation point for market data related issues from Support & other client facing teams. Distinguish between upstream data failures, transformation issues, and configuration errors. Resolve issues or clearly communicate root causes and resolution steps to relevant teams.
• Track, triage & escalate data-related insights to the appropriate vendor, product engineering teams. Identifying recurring data failures, coverage gaps, or possible enhancements to data pipelines.
• Reduce repeat issues/queries and improve first/second‑line resolution rates by contributing to and maintaining data‑level support documentation, user guides, and internal runbooks.

Tech Stack

We work with an exciting, modern stack built for scale, reliability, and productivity. To be successful in this role, you’ll need solid experience with some of the core tools, platforms, and technologies we work with:

• Jira, Confluence and the agile workflow
• Figma, Lucid and other wireframing tools
• Generative AI tools

A basic understanding of our technology stack is also helpful, although not essential:

• SQL databases
• AWS infrastructure
• Python
• APIs / SFTP

Required Qualifications, Skills & Experience

• Strong quantitative, analytical, and problem-solving skills.
• Demonstratable technical skills (SQL, Python, similar).
• Demonstratable experience using (AI) tools to fast-track tasks, automate processes and solve problems.
• Exceptional written & verbal communication skills.
• 3+ years of experience in a BA/Technical Support role for a software / data firm.

Preferred Qualifications, Skills & Experience

Experience with or understanding of:

• Market data, reference data and risk data – sourcing, vendors, and data quality management.
• Relational and time-series databases.
• API Interfaces & API Client Software (Bruno/Postman/similar).
• Data vendor platforms (Bloomberg, Refinitiv/LSEG, ICE, or similar).
• Preferred
• Post-trade lifecycle components (clearing, settlement, risk, margin, collateral).
• Cleared OTC, bilateral and ETD derivative products.

Benefits

We offer a competitive and rewarding compensation package, including:

• Competitive CTC salary based on experience and role fit
• Bonus:

• Retention Bonus: One month’s salary, payable upon successful completion of the six-month probation period.
• Annual Discretionary Performance Bonus, subject to end of year performance review

• Health & Wellness Insurance
• Life Insurance
• AD&D Insurance
• Meal Benefits

• Learning & Development: Training, accreditation, and other development opportunities relevant to your role and career growth.

• Enhanced Leave Policy: 18 days Leave plus an extra day of annual leave for each year of service, up to 5 additional days.