Product Support Specialist

The successful candidate will be able to manage the product development process using an agile framework. Working closely with cross-functional teams, identifying user needs, and ensuring the product meets customer expectations. They will enjoy problem solving and be proactive in identifying the root cause of issues and developing solutions.

Qualifications

• Magento/ Adobe Commerce certification or other large platform experience and/or certification would be given preference.
• Proven experience in digital product delivery using agile methodology.
• Experience working directly with web development teams and strong familiarity with web/eCommerce technology.
• Exceptional organization and time management skills with strong attention to detail. Ability to communicate status/problems to team members and non-technical managers effectively.
• The ability to shift between changing priorities, effectively balance autonomy and collaboration.
• Creative, highly organized, self-motivated person.

• College degree or equivalent experience required.

Responsibilities

• Ownership of 3rd party applications.
• Define requirements and support the business by prioritizing the product backlog.
• Ensure the applications serve their intended purpose and deliver value to the business
• Ensure the applications meet the standards deemed acceptable by all stakeholders, customers, and partners
• Ensure appropriate security controls are in place to help mitigate and manage risks
• Understand the scalability of each application and provide recommendations
• Performs product demos.
• Understand application components and the underlying infrastructure to mitigate integration concerns
• Keep track of dependencies and avoid single points of failure
• Supports Product Owner responsibilities and initiatives.