DataLab’s Client Services Team is at the core of delivering value creation for our clients. Our team’s problem solving, project management and direct marketing skills translate into positive ROI and success for our clients.
Production Analyst is an entry level position in the client services department. The primary responsibilities are to act as a liaison between the internal DataLab USA client team and other internal departments, including analytics and marketing technology. This role provides essential support to DataLab for campaign database marketing services. This role is a gateway to either Client Services or Marketing Technology career paths.
Key Responsibilities:
Act as primary coordination point for all incoming client assets and documentation
Coordinate campaign production schedules internally
Create client documentation including client requests, JIRA request and additional client specific information
Track and document client requests to ensure they are being resolved in a timely manner
Answer client requests that are standard, scripted
Monitor quality control for assigned automated tasks
Coordinate non-campaign processing tasks
File management and usage
Ability to learn and use 3rd party software and proprietary software
Ability to learn basic SQL skills
Document notes and follow ups for client calls
Support client billing and usage reporting
Creation and tracking of task lists and status reports
Additional Responsibilities:
Coordinate between departments
Know when client files are expected; notify team members if they do not come in
Know when the client approvals are due and keep team members updated
Responsible for the movement of files and assets from FTP sites and/or emails to appropriate folders and notify appropriate team members
Take notes on all client calls and create meeting notes with follow up and action items
Be able to use FTP, MoveIT, JIRA and navigate through Wiki
Know all client file inputs for a campaign, understand which would be critical for campaign processing and how the fields within each file are used in the campaign and results reporting
Required Skills and Qualifications
Bachelor’s degree required, preferably in Marketing or STEM field
Familiar with Microsoft Outlook, Word and Excel
Ability to learn SQL
Strong attention to detail, clear communication skills (written and verbal)
Strong interpersonal skills and ability to deal effectively in a team environment
Direct Marketing experience or knowledge a plus
