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Datalab USA

Posted 3 months ago

Open

Systems Analyst II

Germantown, MDOn-siteFull-time

AI Summary

Systems Analyst II providing Tier 1 & 2 support for Microsoft 365 and endpoint issues, administering Microsoft 365 and Intune, supporting Active Directory/Azure AD, and managing incident resolution using Jira.

About this role

DataLab USA™ is an analytics and technology driven database marketing consultancy. We combine sophisticated technology, cutting edge analytics and an intrinsic understanding of marketing to build large-scale addressable marketing programs for Fortune 500 companies. Our clients operate in multiple verticals: Financial Services, Insurance, Telcom, and Travel & Leisure.
We have placed in the INC 5000 list of fastest growing private companies for six times in the last ten years. At its heart, DataLab USA™ has the entrepreneurial spirit of a start-up. We judge ourselves on our ability to innovate, drive efficiency and deliver excellence for our clients.
**No sponsorship available for this position**
**Candidate must be local to Germantown, MD**

Key Responsibilities

  • Provide Tier 1 &2 support for end-user and system issues across Microsoft 365 and endpoint platforms
  • Administer and support Microsoft 365, including Exchange Online, Teams, OneDrive, and SharePoint
  • Manage devices using Microsoft Intune, including policies, compliance, and application deployment
  • Perform laptop imaging, provisioning, rebuilds, and lifecycle support
  • Support Active Directory and Azure AD / Entra ID (user accounts, groups, access, troubleshooting)
  • Troubleshoot email, identity, device, and access-related issues end to end
  • Track, prioritize, and resolve incidents and requests using Jira
  • Participate in Agile ceremonies and continuous improvement initiatives
  • Create and maintain technical documentation, runbooks, and standard operating procedures
  • Collaborate with Infrastructure, Security, and Platform teams on escalations and enhancements

    • Required Skills & Qualifications

  • 3–5 years of experience in a System Support, Desktop Support, or IT Operations role

  • Strong hands-on experience with Microsoft 365 and Exchange Online

  • Experience managing devices with Intune (MDM/MAM, configuration profiles, compliance policies)

  • Solid working knowledge of Active Directory and identity troubleshooting

  • Experience with laptop imaging and endpoint lifecycle management

  • Familiarity with JIRA in an IT support or Agile environment

  • Strong troubleshooting, documentation, and customer service skills

  • Ability to work independently while collaborating effectively with cross-functional team

  • Experience with Linux systems (administration or troubleshooting)

  • Working knowledge of SQL or Python for reporting, diagnostics, or automation

  • Familiarity with PowerShell scripting

  • Exposure to AI-enabled tools or platforms, such as:

    Microsoft Copilot or other M365 AI features
    AI-assisted support tools, chatbots, or automation
    Using AI to improve incident resolution, documentation, or operational efficiency

  • Experience in hybrid Active Directory / Azure AD environments

  • Understanding of ITIL concepts or service management best practices

  • Relevant certifications (Microsoft, ITIL, Agile – a plus)

    • Skills

    Active DirectoryAzure ADExchange OnlineITILJiraLaptop ImagingLinuxMicrosoft 365Microsoft IntunePowerShellPythonSQL

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