Production Specialist

About Stronghouse

Strong on the Inside & Out. We know nothing's more valuable than what takes place on the inside of a home, the family moments that strengthen bonds. The lived experiences that shape communities. We believe our customers’ attention should be on nurturing and enjoying their interests and their families, not on roofs, siding, or windows. Our job is to make sure that it never changes.  The Production Specialist ensures a smooth and positive experience for homeowners throughout their remodeling journey. Serving as the main point of contact, this role bridges communication between sales representative and the production team, coordinating schedule, managing logistics, and addressing concerns from project onboarding through completion.

Role Description and Expectations

Project Scheduling & Coordination
• Schedule siding, roofing, decking, gutters, and window installations based on contract review and production needs
• Communicate timelines and expectations clearly to homeowners
• Apply, track and confirm required permits. Schedule final inspections as needed
• Coordinate logistics for materials, dumpsters, and portable toilets
• Maintain detailed project notes in company systems
• Collaborate with Field Managers to track progress, flag issues, and resolve scheduling conflicts

Customer Experience & Communication
•Identify job needs and order appropriately, make judgment calls based on project and business needs
•Collaborate and problem solve with partners on the most effective solutions for jobs
•Ability to outsource and manage a 10-99 crew, use autonomy on what crews to use for job based on geography, complexity of the project and customer
•Set up site safety procedures to remain OSHA compliant
• Serve as the sales representative primary contact, providing updates via phone, email, and text
• Address concerns promptly and escalate issues when necessary
• Follow up post installation to confirm satisfaction before billing
• Step in to assist other production roles as needed during absences.

Qualifications 

•5+ years of experience in exterior home services (roofing, siding, windows, or similar)
•Excellent written and verbal communication skills
• Strong organizational and time management abilities
• High attention to detail and accurate data entry habits
• Confidence interpreting contract information to identify scheduling needs
• Calm, professional demeanor in time-sensitive or high-pressure situations
• Creative problem-solving and conflict resolution capabilities
• Proficient with Microsoft Office and web-based platforms

This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the position. Duties and responsibilities may change at any time based on business needs. Employees may be required to perform other related duties as assigned