Professional Services and Sales Support Specialist

Position Overview

Position Summary:

We are currently seeking a motivated Professional Services and Sales Support Specialist to provide technical and customer support for Fujifilm’s Print on Demand (POD) production printing systems. You will collaborate with sales, service, and internal teams to deliver customer demonstrations, training, print-quality support, and ongoing technical assistance for POD solutions. This role will also provide limited support for colour management and profiling initiatives within Fujifilm’s Wide Format and Traditional Printing business areas. Join us and help deliver innovative printing solutions, high-quality results, and exceptional customer experiences.

Position Responsibilities:

Professional Services:

• Demonstrate system capabilities to customers, dealers, sales teams, and service personnel.
• Optimize print quality and colour consistency.
• Develop training programs and supporting materials.
• Provide guidance and support to customers, dealers, sales teams, and service personnel.
• Collaborate closely with sales, service, and technical teams to support print solution launches.
• Contribute to customer success and business growth.
• Adapt the balance between field-based customer engagement and office-based support according to business needs.
• Coordinate and manage consulting projects including hardware/software purchasing, installation, and end-user training.
• Provide advanced technical support for escalated software and print quality issues
• Develop and deliver training plans and support tools to enhance first-level support capabilities.

• Maintain demo room equipment, ensuring operational readiness and color accuracy across platforms.
• Promote and uphold industry hardware and software standards.
• Participate in industry groups and monitor trends to maintain technical and business knowledge.
• Facilitate communication and knowledge sharing between sales and technical service teams.

Sales Support:

• Collaborate with the sales team on pre-sales activities to advance sales cycles.
• Train customers and dealers on optimal use of production equipment to maximize productivity.
• Provide workflow training to help customers manage and operate equipment efficiently.
• Support customer and dealer engagement through technical demonstrations and training sessions.

Company Overview

At FUJIFILM Canada, we bring innovation to life for consumers and businesses. From photography to commercial printing, data storage, and industrial solutions, our cutting-edge products make a difference across industries. Whether it’s digital cameras, instax™ instant photo systems, or graphic printing equipment, we’re all about delivering smiles.

We’re searching for passionate, collaborative individuals to grow with us. At FUJIFILM Canada, we value employee satisfaction and offer a flexible and supportive work culture designed to empower your success. If you’re ready to take pride in your work and help us innovate, let’s create brighter futures together!

Our headquarters is in Mississauga, Ontario, a vibrant city known for its cultural diversity, art scenes, scenic parks, and close proximity to Toronto’s bustling energy.

Fujifilm is globally headquartered in Tokyo with over 70,000 employees across four key business segments of healthcare, electronics, business innovation, and imaging. We are guided and united by our Group Purpose of “giving our world more smiles.” Visit: https://www.fujifilm.com/ca/en/about/region/careers

Job Description

Skills / Experience:

• Minimum of five years experience in a technical role within the Production Toner Industry.
• Fiery Cut Sheet Professional and Expert Certification is preferred.
• Strong knowledge in colour management, including software such as Colorgate and Caldera.
• Excellent troubleshooting and problem-solving skills for diagnosing technical issues on Production POD devices.
• Strong ability to develop and deliver training plans and support tools for service teams, customers, and dealers.
• Proven experience in conducting customer product demonstrations, with the ability to tailor presentations to meet specific customer needs and effectively emphasize key product features to support the sales process.
• Good IT skills, including MS Office, MS-Windows, IT networking, and CRM/ERP systems.
• Strong communication skills, both verbal and written, tailored to diverse audiences.
• Commitment to customer satisfaction with a diplomatic and customer-friendly approach.
• Ability to travel as required.
• Ability to communication effectively in both English and French is a strong asset.

Compensation and Benefits: Salary Range: The annual base salary for this position is $80,000 - $97,000. The exact salary offered will be based on the candidate’s qualifications and experience relative to the requirements of the role. Variable Compensation: This role is eligible for an annual performance-based bonus in accordance with the Annual Corporate Performance Bonus Plan. Benefits: We offer a comprehensive benefits package that includes extended health, dental, and vision coverage, defined contribution pension plan, paid vacation, personal and sick days, and wellness programs designed to support your overall well-being. Vacancy: This posting is intended to fill a current vacancy. AI Disclosure: Please note that artificial intelligence (AI) tools are not used to assess candidates during the hiring process.

AODA Information

FUJIFILM is committed to fair and equitable recruiting practices in accordance with the Accessibility for Ontarians with Disabilities Act (AODA). Persons with disabilities are encouraged to come forward at any stage in the recruitment process to request accommodation, if needed. Members of our team will consult and create processes that provide individuals with disabilities the best possible recruitment experience.