Program Analyst, Community Impact Operations

We’re looking for dedicated team members to join Orange County’s largest nonprofit developer of high-quality affordable housing and services. Join us in our mission to transform lives and strengthen communities for thousands of families, seniors, veterans, transitional age youth, and individuals coming from homelessness in California.

Primary Objective of Position

The Program Analyst serves as the Community Impact department's lead for program performance, compliance, quality assurance, data governance, and operational effectiveness. This position provides strategic oversight of all housing and supportive service contracts, ensuring compliance with regulatory, payer, and funder requirements while promoting data integrity, operational excellence, and continuous quality improvement across the department.

Major Areas of Accountability

Program Compliance & Contract Oversight

· Serve as the department's subject matter expert on all Community Impact contracts, funding requirements, regulations, and program standards.

· Monitor compliance with contracts, grants, payer requirements, county, state, and federal regulations.

· Ensure adherence to CalAIM, Medi-Cal, DHS, HMIS, Housing First, Housing Navigation, Housing Tenancy, Housing Deposit, and other contractual requirements.

· Lead preparation for external audits, monitoring visits, funder reviews, and compliance assessments.

· Maintain departmental compliance calendars, tracking systems, and regulatory updates.

Quality Assurance & Documentation Review

· Conduct routine chart audits and case record reviews to ensure documentation completeness, timeliness, accuracy, and compliance.

· Monitor documentation quality, service authorization requirements, billing and reimbursement readiness, and program performance indicators.

· Track trends in audit findings and establish strategies to mitigate organizational risk.

· Develop standardized documentation tools, templates, and workflow guides.

Data Governance & Systems Management

· Provide oversight of departmental data systems, including HMIS, EHR platforms, Salesforce, and other reporting systems.

· Serve as HMIS Administrator and departmental lead for system access, compliance, and training.

· Establish and maintain data quality standards, data administration policies, and reporting procedures.

· Support implementation, optimization, and transition of technology platforms and reporting systems.

Performance Measurement & Analytics

· Analyze program, client, financial, and operational data to identify trends, opportunities, and risks.

· Develop dashboards, scorecards, and performance monitoring tools. Present findings and recommendations that improve program effectiveness and organizational performance.

· Support strategic planning through data-driven analysis and forecasting.

Billing & Revenue Compliance

· Analyze billing trends, denials, and revenue performance.

· Support revenue forecasting and identify opportunities for process improvement.

· Develop tracking tools to maximize reimbursement and reduce compliance risk.

Supervision & Leadership

· Supervise the Data Analyst and provide ongoing coaching, performance management, and professional development.

· Collaborate with Community Impact leadership on departmental planning, cross-functional initiatives, and strategic projects designed to improve operational effectiveness and organizational outcomes.

· Promote a culture of accountability, continuous improvement, and compliance excellence.

· Provide consultation and coaching to supervisors and program staff regarding compliance and data management practices.

Level of Education, Experience and Skill Set:

Education

· Bachelor's degree required in Public Administration, Social Work, Human Services, Public Health, Business Administration, Data Analytics, or related field.

· Master's degree preferred.

Experience

· Minimum three (3) years of progressively responsible experience in program compliance, quality assurance, program operations, data analysis, contract management, or program administration.

· Experience working with housing, supportive services, healthcare, behavioral health, homelessness, or community-based service programs preferred.

· Experience with chart auditing, compliance monitoring, reporting, and quality improvement initiatives.

· Supervisory experience preferred.

Skill Set

· Strong knowledge of CalAIM, Medi-Cal, HMIS, DHS, county contracts, and documentation compliance requirements.

· Strong analytical, problem-solving, and critical thinking skills.

· Ability to interpret regulations, contracts, and policy requirements.

· Experience developing dashboards, reports, and performance metrics.

· Proficiency with Microsoft Office Suite, including advanced Excel skills.

· Experience with HMIS, Salesforce, electronic health records, and other data systems.

· Excellent written and verbal communication skills.

· Ability to manage multiple priorities and deadlines.

· Strong attention to detail and organizational skills.

· Ability to build collaborative relationships across departments and with external partners.

· Valid California driver's license and access to an insured vehicle.

· Ability to travel throughout California as needed.

· Some evening and weekend work may be required.

Physical Demands:

The Program Analystis required to talk and hear. The employee is often required to sit and use their hands and fingers to handle or feel. The employee is required to stand, walk, reach with arms and hands, climb, balance, twist, lean, move from one location to another and to stoop, kneel, crouch or crawl. Vision abilities required by this job include close and far vision. Ability to
operate a computer keyboard, and lift files and reports. Exposure to glare from a computer.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be able to lift 15
lbs. and travel via automobile and/or plane 25%.

Work Environment:

The work environment will usually be in a professional office setting, with possible shared workspace. The noise level is usually quiet to moderate.  When traveling the environment will change dependent upon the site visiting.