Program Assistant

Program Assistant – WIC Program

Location: Brockton WIC Office
Hours: 32-40 Hours: Tuesday/Wednesday 8:00am-6:00pm, Thursday 8:00am-4:00pm, Friday 8:00am-2:00pm, Every other Saturday 8:00am-4:00pm
Salary Range: $19–$20/hour
FLSA Status: Non‑Exempt

Who We Are:

BAMSI has been “bringing people and services together” since 1975. Our WIC (Women, Infants, and Children) program supports families by providing nutrition education, healthy food benefits, and connections to healthcare and community resources. We are committed to improving maternal and child health outcomes and supporting families with dignity and respect.

What We Offer:

• Time Off – Combined vacation, personal, and cultural holiday (based on eligibility)
• Paid holidays
• Specialized Paid Trainings
• Health and Dental Insurance (based on eligibility)
• 403B plan with discretionary match
• Wellness Activities
• Employee Assistance Program
• Career Development Opportunities
Benefits vary based on position and scheduled hours.

Why BAMSI?

• Community Impact: Support families in accessing essential nutrition and health services
• Team Environment: Work collaboratively with nutritionists and program staff
• Growth Opportunity: Build experience in healthcare administration and public health services
• Mission‑Driven Work: Help improve outcomes for women, infants, and children

What You’ll Do:

The Program Assistant supports daily WIC clinic operations by providing administrative, customer service, and participant intake support.

Reception & Front Desk Support

• Answer and direct incoming phone calls
• Screen applicant inquiries for program eligibility
• Schedule and reschedule appointments, including reminder calls
• Greet participants and direct them to appropriate staff
• Manage participant flow within the waiting area
• Perform general clerical and administrative tasks

Participant Processing & Support

• Follow protocols for participant certification and recertification
• Verify identity, income, residency, and eligibility requirements
• Enter participant data accurately into WIC systems
• Educate participants on WIC benefits, approved foods, and usage at vendors
• Explain participant rights and responsibilities
• Provide referrals to MassHealth, SNAP, TAFDC, and other services
• Notify participants of certification status, missed benefits, or eligibility changes

Benefits & Program Operations

• Issue and reissue food and formula benefits as prescribed
• Maintain security and proper handling of WIC card stock
• Assist with quality assurance activities and program compliance

Other Responsibilities

• Support clinic operations at multiple WIC sites as needed
• Maintain a professional, respectful, and culturally sensitive environment
• Perform additional duties as assigned

What You Bring:

Education & Experience:

• High School Diploma or GED required
• Minimum of one (1) year of general office experience required
• Experience in healthcare or community-based services preferred

Skills & Qualifications:

• Strong customer service, communication, and interpersonal skills
• Sensitivity to the needs of diverse participant populations
• Proficiency in computer systems and data entry
• Strong organizational and multitasking abilities
• Ability to work effectively in a fast‑paced environment

Additional Requirements:

• Flexibility to work at multiple WIC sites and during clinic hours as needed

Why This Role Matters:

As a Program Assistant, you are often the first point of contact for families. Your role is essential in ensuring participants feel welcomed, supported, and connected to the services they need to maintain healthy lives.