Program Manager

WashingtonOn-siteFull-time

AI Summary

Plans, executes, and monitors government contract tasks for the State Department's passport services directorate, supervising contractor personnel, managing schedules, budgets, risks, and quality, and reporting performance.

About this role

Keystone Advisors is looking for a Program Manager to support the Department of State (DOS), Bureau of Consular Affairs (CA), Directorate of Passport Services (PPT) in Washington, DC.

Must have a Secret or Top-Secret Security Clearance.

Position Overview

The Program Manager manages Contractor personnel and directs the planning, execution, monitoring, and completion of contract tasks. The Program Manager ensures activities are performed within established schedules, budgets, quality standards, and contractual requirements. The position oversees personnel assignments and schedules, evaluates performance and work discrepancies, communicates organizational policies and objectives, manages risks, supports Quality Management System requirements, and leads continuous service delivery improvement. The Program Manager is also one of the positions responsible for overall contract performance.

Core Competencies & Skills

Category	Requirements
Program & Project Management	Ability to plan, execute, monitor, and control tasks from inception through completion. Ability to supervise Contractor personnel, assign schedules and responsibilities, and address work discrepancies. Ability to coordinate multiple concurrent projects and operational requirements.
Management Competencies	Proficiency in applying ISO 9001-aligned quality principles. Ability to identify potential risks and develop effective mitigation and corrective-action strategies. Experience conducting continuous service delivery improvement activities to improve efficiency and performance.
Leadership & Collaboration	Ability to collaborate with cross-functional teams, clients, Government personnel, and stakeholders to define objectives and deliverables. Strong personnel supervision, conflict resolution, and problem-solving skills. Ability to communicate organizational policies, purposes, goals, priorities, and performance expectations.
Reporting & Operational Management	Ability to monitor performance, staffing, schedules, risks, milestones, and deliverables. Strong written and oral communication skills. Proficiency with Microsoft Office applications relevant to program management and reporting. Ability to support Government-required program management, staffing, communications, quality, and monthly performance reporting.

Required Qualifications

Category	Requirements
Education	Master’s degree in a related field or 12 years of experience.
Experience	Minimum 8 specific years of experience as a Program Manager. Demonstrated experience managing personnel, schedules, budgets, risks, quality, and complex project/program requirements. Experience implementing structured project/program management and continuous-improvement practices. Experience coordinating with customers and multiple organizational stakeholders.
Preferred Qualifications	PMP (Project Management Professional) certification.

Additional Position Requirements

*Category*	Details
*Key Competencies*	Program management, personnel supervision, schedule management, risk management, Quality Management Systems, ISO 9001 principles, resource management, stakeholder coordination, problem solving, continuous improvement, performance reporting.
*Work Environment*	Primarily onsite within the Washington, DC CA/PPT Headquarters environment, with performance at additional CA/PPT locations as required. Telework is based on specific program requirements and Government policy.
*Security & Compliance*	Must comply with applicable Department of State security, access, internal control, Privacy Act, PII protection, professional conduct, and information-safeguarding requirements. Applicable SECRET clearance requirements must be satisfied where access to classified information or areas is required.

Compensation Package
We offer a comprehensive compensation and benefits package, including:

Competitive salary, commensurate with experience
Paid time off
Health, vision, and dental insurance
Short- and long-term disability
401(k) with company match
Life insurance

Skills

Continuous ImprovementISO 9001Microsoft OfficePerformance ReportingPersonnel SupervisionPMPProgram ManagementProject ManagementQuality Management SystemRisk ManagementSchedule ManagementSecurity ClearanceStakeholder Coordination