Program Manager (Mon-Fri 8:30a-5:00p with flexibility + on-call)

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Home Life - Job Description

Position: Program Manager

Reports to: Supported Living Services Coordinator

Program/Division: Supported Living

Supervises: Assistant Program Manager, Lead DSPs, DSPs

Pay Classification: Exempt (Salaried, not eligible for overtime)

Last Revised: 01-2024

Job Summary:

The Supported Living Program Manager oversees Direct Support Professionals, Lead DSPs, and, when applicable, Assistant Program Managers. The Program Manageris responsible forthe daily operation of Supported Living services and works with ISP Teams and supported individuals to ensure quality services and supports that promote independence and community inclusion.

Minimum Qualifications:

Eligibility for Employment

• Ability to passan initialcriminal history check from the Department of Human Services Criminal Records Unit and recheck every 2yearsafter.

• Be a citizen of the United States or legally able to work in the United States

• Must be at least eighteen years old and hold a current driving license, insurance, anda good drivingrecord.

• Ability to complete required training and annual training thereafter.

• The ability tomaintainregular attendance and to perform tasks outlined in this description (with or withouta reasonableaccommodation) is an essential function of this position.

Knowledge, Education, and Experience

• One year of experience working with individuals with Intellectual and Developmental Disabilities.

• Intermediate computer/technical literacy.

• Experience or willingness to learn leadership and teaching skills.

• Experience inrecording documentation and data.

• Experience with problem-solving and mediation.

• Experience with or ability to learn progressive discipline actions and performance feedback.

Skills

• Effective Verbal and Written Communication

• Supervisory & Technical

• Analytic and Critical Thinking

• Organizational & Time Management

• Problem Solving

• Coping Skills

• Relational Skills and Teamwork

• Professionalism

Abilities

• Ability to understand and apply Home Life policies and procedures.

• Ability toutilizeconflict resolution skills and respond appropriately to supervision, feedback, and performance expectations.

• Demonstrate the ability to prioritize tasks and make informed decisions consistent with agency policies and procedures.

• Reliably discern between decisions that can be made independently from those requiring input from others.

• Ability to adapt to new responsibilities, processes, and learning opportunities.

• Ability to read, understand, and follow written and verbal instructions, including applicable Oregon Administrative Rules (OARs).

• Ability to work with diverse populations.

• Demonstrate an ability toestablishgood working relationships withany and allinternal and external stakeholders, including the admin and management teams, fellow staff, Board Members, volunteers, and supported individuals.

• Demonstrate an active commitment to the Mission Statement and values of Home Life.

• Ability to model andeducate onHome Life values and expectations to co-workers and new employees.

• Act as a role model by treating all people with warmth, empathy, and genuineness with respect and sensitivity for their privacy, rights, culture,ethnic, religious, and lifestyle differences.

Preferred Qualifications:

• Associate’sorBachelor’s degree in Human Development, Psychology, or related field.

• Knowledge of the Oregon Developmental Disabilities Services and Adult I/DD Case Management systems.

• At least 6 months of management or supervisory-related experience.

• Experience using online systems, such as “When to Work”,eXPRS, and Therap.

• Knowledge of I/DD Individual Support Plan forms and implementation.