Program Manager - Private Banking

Location: Mumbai

JobType: full-time

Requirements

Proficiency in Microsoft Excel & PowerPoint ▪ Excellence in execution & teamwork ▪ Insight into U-HNI consumer behavior ▪ Complete ownership and accountability throughout the process ▪ Strong communication & interpersonal abilities ▪ Commercial awareness ▪ Business & Segment Intelligence ▪ Integrity and discipline

Strategic / Managerial Responsibilities

▪ Enhance the Private Bank client value proposition to boost client acquisition and retention, thereby increasing portfolio size and wallet share.

▪ Onboard and sustain strategic partnerships, concierge services, and vendors.

▪ Develop targeted campaigns to stimulate portfolio growth and market penetration.

▪ Create a comprehensive lifestyle events calendar.

▪ Establish a marketing and communications schedule.

Core Responsibilities

▪ Oversee the management of YES PRIVATE Program initiatives.

▪ Keep the competition benchmarking tracker current.

▪ Design campaigns and develop marketing materials such as brochures, pitchbooks, and handbooks.

▪ Monitor and track CVP enablers and event monetization from start to finish.

▪ Ensure the CVP aligns with industry standards.

▪ Prepare training materials for frontline staff and presentations for senior management.

▪ Monitor and process vendor payments.

People Management or Self-Management Responsibilities

▪ Collaborate with cross-functional teams—including marketing, legal, compliance, wealth management, cards, and liability product teams—for strategic initiatives.

▪ Provide frontline training regarding program initiatives.

Risk and Internal Control Responsibilities

▪ Exhibit exemplary behavior adhering to the group’s code of conduct.

▪ Maintain stringent governance practices and proactively communicate potential risks to senior management and relevant stakeholders.

▪ Possess knowledge of the regulatory and legal frameworks related to banking and investment products and processes.

▪ Identify and manage risks associated with program products and processes.

▪ Comply with internal and regulatory policies, procedures, and systems, covering operational, regulatory, financial, informational, reputational, and audit risks.

Skills

Program manager

Strategy

Excel