Program Support Specialist

Job Summary

NMR Consulting is seeking a Program Support Specialist to provide corporate operational support. This position supports employees, leadership, contracts, recruiting activities, office operations, equipment coordination, and employee engagement.

Primary Responsibilities

Corporate Office and Administrative Support

• Answer, screen, and direct incoming corporate calls and provide professional assistance to callers and visitors.
• Manage and maintain corporate hot-desk and conference-room schedules.
• Monitor and replenish office supplies to keep the corporate office organized, stocked, and ready for daily operations.
• Manage and maintain inventory for company apparel, promotional items, and branded merchandise.
• Provide general administrative and program support to employees, leadership, and contract teams.

Hardware and Technology Coordination

• Maintain accurate hardware inventory records for equipment in stock, assigned to employees, returned, or awaiting service.
• Coordinate the distribution, return, storage, and tracking of laptops and other company-issued equipment.
• Work with the company’s managed service provider to coordinate laptop reconfigurations, new-user setups, equipment replacements, and warranty claims.
• Prepare equipment for employee onboarding and ensure returned equipment is documented and processed appropriately.
• Escalate technical and equipment-related issues to the appropriate internal contact or managed service provider.

Recruiting and Employee Engagement

• Attend job fairs, recruiting events, and community events as an NMR representative.
• Assist with event preparation, promotional materials, giveaways, and follow-up activities.
• Coordinate onboarding boxes and ensure materials are prepared and distributed to new employees.
• Support employee appreciation initiatives, company morale events, and other employee engagement activities.
• Assist with planning, preparing, and executing corporate events and special initiatives.

General Responsibilities

• Maintain accurate records and documentation for assigned office, security, merchandise, hardware, and employee-support responsibilities.
• Communicate effectively with employees, leadership, government representatives, contract personnel, vendors, and service providers.
• Manage multiple responsibilities and changing priorities while maintaining confidentiality and attention to detail.
• Perform other duties as assigned.

Job Requirements

• Bachelor's degree preferred; relevant experience may be considered in place of education.
• Strong organizational, time-management, recordkeeping, problem-solving, written communication, and verbal communication skills, with a professional and service-oriented approach.
• Proficiency with Microsoft 365, including Outlook, Word, Excel, and Teams, and the discretion to handle sensitive company, employee, contract, and security information.
• Ability to work independently and collaboratively with employees, leadership, government representatives, contract personnel, vendors, and service providers.
• Hybrid schedule requiring 3-4 days in the office, extended periods performing general office duties, and attendance at off-site job fairs, recruiting events, and company functions as needed.
• Ability to lift, carry, and move office supplies, onboarding materials, computer equipment, and merchandise as needed.