Programs Optimization Intern, South Africa

Key Responsibilities

• Perform Inverter sales payment verification, customer debit order onboarding & enrollment
• Assist in processing customer payment confirmations and ensuring successful onboarding of debit orders
• Coordination with sales team to ensure timely enrollment of new customers and payment enrollment
• Assist in sales payment allocation (ie ensuring payments are made to the correct and corresponding customer accounts)
• Work closely with closely with sales management team to ensure compliance with defined sales process

• Monitoring of Sales Tracker to ensure all transactions, payments and performance metrics are accurate and up-to-date
• Support Sale teams in accurate and timely data tracking to ensure efficient and timely sales to be conducted

• Act as a point of contact for resolving any incentive-related issues or queries raised by agents
• Ensure timely resolutions to maintain agent retention and satisfaction.
• Reporting: Assist with the creation & maintenance of reports related to payments, sales tracking and agent performance
• Work with the sales and programs teams to identify trends and areas of optimazation using analytical skills

• Performing other duties and tasks as assigned by the reporting line, which will contribute to the efficient running of Inverter Sales, Agent and Customer related programs
• Field visits, periodically, to assist in project evaluation and implementation
• Gather feedback from Agents/ABMs/RBMs on issues and challenges faced in the field
• New products testing both in the office and the field
• Assist in conducting field pilots for new products/services

Skills, Knowledge & Expertise

• 0-1 year of experience (recent graduates)
• A Bachelor’s degree or Diploma in in computer science or a related field.
• Great collaboration skills and great team player
• Proficient in Microsoft Office Suite, especially Microsoft Excel (formulas, pivot tables, data analysis).
• Excellent communication, presentation, and interpersonal skills.
• Self-motivated with a proactive approach to problem-solving
• Strong attention to detail and organizational skills.
• Ability to handle confidential customer and financial data.

Benefits

• Professional growth in a dynamic, rapidly expanding, high-social-impact industry
• An open-minded, collaborative culture made up of enthusiastic colleagues who are driven by the challenge of innovation towards profound impact on people and the planet.
• A truly multicultural experience: you will have the chance to work with and learn from people from different geographies, nationalities, and backgrounds.
• Structured, tailored learning and development programs that help you become a better leader, manager, and professional through the Sun Center for Leadership.