Project Delivery Manager

The Project Delivery Manager is responsible, both directly and indirectly, for the company’s day-to-day implementation of ongoing client projects and oversees client relationship and support post launch.

Responsibilities:

• Serves as the main point of contact between all internal value-add functions across departments
• Onboards low to medium complexity delivery projects
• Leads regular project discussions with client and study teams to review project plans, risks, actions, issues, and decisions to drive projects to completion
• Collaborates with lead and manager to determine success strategies for onboarding and supporting studies
• Demonstrates a general understanding of GP products
• Able to manage multiple priorities simultaneously
• Proactively identifies client needs and develop, articulate, and drive towards appropriate solutions
• Demonstrates flawless execution of best practices during and post implementation
• Fosters client relationships post launch of new client projects
• Ensures study documentation is complete, current, and stored appropriately
• Effectively applies best practices and deliver according to internal and external success criteria
• Demonstrates flawless execution of business strategies for implementation
• Possess the ability to troubleshoot, diagnose, and correct pre and postproduction issues.
• Participates in the development of new features and functionality that may be requested by clients
• Coordinates internal and external/vendor resources
• Provides recurring project status reporting and ensure proper escalation
• Performs other duties, assignments, and/or special projects as time or circumstances necessitate
• Travels for client meetings and trainings as needed

Qualifications:

• Bachelor’s Degree or equivalent work experience preferred
• Relevant project management experience and/or training
• Project management experience and strong organizational and time management skills in a dynamic and fast-paced environment
• Demonstrated analytical, creative problem solving and communication skills
• Proficiency in Microsoft Office suite and experience with a Project Management Information System (PMIS)