Project Manager

Alongside is a Portuguese company that partners with international organizations to build and scale exceptional tech teams. We work on cutting-edge projects across different industries, always with a people-first and flexible mindset.

We’re looking for a Project Manager to keeps day‑to‑day operations running smoothly while providing a consistent point of contact for customers, vendors, and internal teams. This person will facilitate daily standups, translate business needs into clear Jira/Linear tickets, drive follow‑ups with suppliers, and ensure customers receive timely, accurate updates.

Key responsabilities:

Run daily standups:

• Prepare the agenda, ensure notes and owners are captured
• Track action items and follow through to completion

Own Linear ticket hygiene

• Draft and refine tickets with clear acceptance criteria, scope, and dependencies
• Prioritize, tag, and assign based on SLAs and capacity
• Keep statuses and dates current; close the loop on delivered work

Customer communication

• Send proactive updates on progress, risks, and timelines
• Capture feedback and translate it into actionable tickets
• Coordinate incident communications with clear, empathetic messaging

Vendor and supplier follow‑up

• Track deliverables, SLAs, and escalations

• Schedule and run touchpoints; document decisions and next steps

Cross‑functional coordination

• Partner with Engineering, Product, and Support to unblock work
• Maintain a simple operating cadence and shared source of truth

Success metrics (KPIs)

• 0 overdue critical tickets; 90%+ of active tickets updated in Linear weekly
• Customer update cadence met 100% for in‑flight projects and incidents
• Daily standups completed on schedule with decisions and owners captured
• Vendor commitments met per agreed SLAs; escalations resolved within targets

Requirements

• 3+ years in IT operations, project coordination, or customer success in a tech environment
• Strong writing skills for clear ticket descriptions and customer communications
• Hands‑on experience with Jira/Linear or a similar issue tracker
• Solid stakeholder management across customers, vendors, and engineering
• Organized, detail‑oriented, and comfortable driving follow‑ups

Nice to have

• Experience in SaaS or managed services
• Familiarity with incident management and post‑mortems
• Basic technical literacy to understand APIs, integrations, and environments

Benefits

• Hybrid work model: 2 days/week in Porto office;
• Supportive and collaborative team environment;
• Opportunity to learn from experienced recruiters and grow within the company;
• Involvement in international projects and clients;
• 12‑month fixed-term contract.