Project Manager

Key Responsibilities

• Manage multiple catering implementation projects at one time across the UK and Northern Ireland, ensuring successful delivery against agreed timelines and scope
• Take full ownership of projects throughout their lifecycle, from scoping and planning through to delivery, go-live and handover to Support and Account Management teams
• Apply appropriate project management methodologies and follow project processes, ensuring consistent standards and governance are followed

• Work closely with Sales to support new projects, contributing to early engagement and detailed scoping with external Project Manager and stakeholders
• Facilitate project scoping and kick-off meetings with customers and all relevant internal and external stakeholders
• Manage customer expectations through clear, proactive and effective communication
• Act as the main point of contact for customers throughout the project lifecycle, completing a minimum of 1 hour weekly call a week

• Coordinate with remote technical teams to manage the delivery of the technical solution
• Work with the Training team to ensure appropriate training is planned and delivered (remote and on-site)
• Manage hardware requirements in collaboration with Utelize, ensuring stock requested in timely manner and successful delivery
• Work closely with Support and Account Management teams to ensure a smooth transition into Business-as-Usual support

• Identify, manage and mitigate project risks and issues, escalating where appropriate
• Manage change requests, assessing impact and ensuring changes are agreed and communicated with all stakeholders
• Produce and maintain all project documentation, including Project Plans, Action Registers and Project Initiation Documents
• Provide regular project updates and reporting to the Programme Manager, highlighting progress, risks, issues and achievements

Skills, Knowledge & Expertise

• Proven experience delivering multiple end-to-end projects simultaneously using recognised project management methodology
• Experience working closely with customers and senior internal stakeholders
• Experience coordinating cross-functional teams, including technical, training and operational teams
• Experience managing external suppliers or third-party partners

• Strong project planning, organization and prioritization skills
• Excellent communication skills with the ability to translate technical information for non-technical audiences
• Confident stakeholder manager, able to influence and build strong working relationships at all levels
• Highly resilient, results-driven and comfortable managing competing priorities and tight deadlines

• Strong understanding of project management principles, documentation and governance