Project Manager, Service Delivery

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Project Manager, Service Delivery based in United States.

As a Project Manager within the Service Delivery team, you will take ownership of business customer orders from initiation through successful completion, creating a seamless delivery experience with fewer departmental handoffs. You will coordinate internal teams and third-party providers while keeping customers informed throughout the project lifecycle. The role combines hands-on telecommunications expertise with structured project management and customer-facing communication. You will oversee services including Internet circuits, Hosted VoIP, number porting, and SD-WAN implementations. Success requires strong organization, clear documentation, and the ability to manage multiple dependencies and priorities. This is a 100% remote opportunity in a fast-growing, innovation-focused environment where your work can directly influence customer outcomes.

• Own and manage the full delivery lifecycle for assigned business customer orders, ensuring timely, accurate, and high-quality completion.
• Coordinate internal teams and contracted third-party resources to meet customer requirements, dependencies, and delivery timelines.
• Maintain consistent, proactive communication with customers throughout the delivery process, providing clear updates and managing expectations.
• Manage telecommunications delivery activities including Internet circuit ordering, Hosted VoIP projects, and number porting.
• Lead SD-WAN implementation activities and coordinate VoIP porting and Internet circuit orders across multiple carriers.
• Document project dependencies, priorities, requirements, and key actions to support efficient execution.
• Apply hands-on service delivery experience to identify issues, coordinate solutions, and drive successful project outcomes.
• Take on additional projects and responsibilities as needed to support team and organizational objectives.

Requirements

• Minimum of 5 years of experience in the telecommunications industry.
• At least 5 years of experience in Service Delivery and/or Project Management.
• Hands-on experience with VoIP, SD-WAN implementation, and Internet circuit ordering through telecommunications carriers.
• Strong ability to identify and clearly document project dependencies, priorities, and requirements.
• Proven ability to coordinate and effectively manage third-party resources.
• Strong project organization, communication, and customer relationship management skills.
• Ability to manage multiple priorities and delivery timelines in a fast-paced environment.
• Practical, hands-on approach to resolving delivery challenges and driving projects through completion.

Benefits

• 100% remote work environment.
• Opportunity to grow within a high-growth organization.
• Innovative environment that encourages ideas, initiative, and strategic thinking.
• Opportunity to make a tangible impact on customer and business outcomes.
• Flexible time off.
• Team events and company activities.
• Employee referral bonus opportunities.
• Exposure to telecommunications, SD-WAN, VoIP, Internet connectivity, and service delivery projects.
• Opportunity to work across internal teams, customers, carriers, and third-party providers.