Property Manager, WestWalk Pointe-Claire (Residential & Commercial Real Estate)

THE OPPORTUNITY

Reporting to the Director of Property Management, the Property Manager is accountable for the day-to-day operational performance and tenant experience of WestWalk Pointe-Claire, a mixed-use residential and commercial property. The Property Manager leads the small on-site operations team and coordinates maintenance, security, janitorial services and external contractors. The role requires a proactive, hands-on manager with strong preventative maintenance discipline, a hospitality-driven approach to customer service and a clear bias for action. Based at WestWalk Pointe-Claire, the position requires frequent site presence to ensure operational excellence, rapid issue resolution and strong tenant satisfaction.

KEY RESPONSIBILITIES

• Lead the day-to-day operations of WestWalk Pointe-Claire and the on-site team, including

maintenance, security, janitorial staff and external contractors.

• Deliver outstanding tenant service with a hospitality-driven mindset, ensuring inquiries and

concerns are acknowledged promptly, resolved professionally and communicated transparently

in collaboration with the Property Management Coordinator.

• Own property-level service KPIs established by the Director of Property Management, including

response time, resolution time, tenant satisfaction and recurring issue tracking; identify gaps and

drive corrective action.

• Generate, prioritize and track work orders through completion, maintaining clear accountability

and follow-up with tenants and service providers.

• Conduct regular property inspections to ensure lease compliance, maintenance standards,

cleanliness, safety protocols and overall presentation of the property.

• Supervise and coordinate vendor performance, ensuring cost-effective, contract-compliant

service and escalating performance issues where required.

• Execute the preventative maintenance program and operating standards established for the

portfolio, using scheduling tools and property data to minimize downtime and extend asset

lifespan.

• Maintain an optimized inventory of critical parts and supplies to support rapid turnaround of

Maintenance and customer service requests.

• Monitor property operating expenses and budget performance, identifying service, operational

and cost issues early and recommending corrective actions to the Director.

• Prepare monthly property performance reporting covering operational metrics, tenant feedback,

recurring issues, work-order performance and budget alignment.

• Maintain accurate lease files, property records and documentation, ensuring compliance with

Internal policies, legal requirements and external audit standards.

• Support residential and commercial leasing efforts by showing available units or spaces,

assisting with negotiations and coordinating lease execution in accordance with approved

leasing parameters.

• Manage tenant move-ins and move-outs, ensuring a seamless onboarding and offboarding

experience and clear coordination across internal teams and service providers.

• Proactively identify operational, maintenance and tenant-service issues and drive them through

to resolution without requiring constant direction.

REQUIRED EXPERIENCE & QUALIFICATIONS

• 5+ years of experience in commercial and residential property management, ideally within

multifamily,mixed-use, luxury or new-construction properties.

• Strong understanding of lease administration, rent escalations and legal compliance.
• Good knowledge of Quebec property regulations and the Tribunal administratif du logement

(TAL).

• Working knowledge of HVAC, fire life safety (FLS) systems and building infrastructure, with the

ability to manage both preventative and corrective maintenance programs.

• Experience managing building operations, vendors, contractors, operating budgets and

property-level performance metrics.

• Proficient in property management software, including Yardi, with a focus on operational

efficiency and tenant engagement.

• Bilingual in English and French (spoken and written), with strong communication skills in both

languages.

COMPETENCIES & APTITUDES

• Strong ownership mentality with a bias for action - proactively identifies operational, service

and cost issues and drives them through to resolution.

• Hospitality- and service-driven mindset, approaching property management with a consistently

high standard of customer care.

• Strong leadership skills with the ability to manage and hold an on-site operations team and

external service providers accountable.

• Excellent interpersonal and conflict-resolution skills, with a tenant-focused approach to service

and communication.

• Self-motivated and collaborative team player, able to work independently under pressure while

contributing effectively within cross-functional teams.

• Strong analytical and organizational skills, with the ability to use operational data and recurring

Issue trends to improve property performance.