Provider Relationship Manager (6-month FTC)
AI Summary
A Provider Relationship Manager will build and own end-to-end relationships and processes with pension providers to remove transfer bottlenecks and standardise operations.
About this role
Job Brief
Every pension transfer that stalls has a reason buried in a process somewhere - a format the provider expects, a contact who's gone quiet, a rule nobody wrote down. We want someone who finds those reasons and fixes them for good.
We're looking for someone to take ownership and redesign how Moneybox works with the pension providers we deal with every day - and turn our knowledge into a system anyone on the team can run.
What you'll do
Build working relationships with our key providers - the right contacts, the right cadence, the right escalation route when something needs to move faster.
Map how transfers actually flow between us and each provider, end to end, and find where they get stuck.
Standardise how we submit information to providers, so cases move faster and with less back-and-forth.
Explore where providers are willing to flex their own requirements to make transfers smoother for customers.
Spend some early time working live cases yourself, and lightly steer a small team doing the same, so everything you build is grounded in the real work.
Create playbooks of processes that will be operated by the larger Pensions team in a scalable way.
Experience and skills
A track record of building relationships and processes from scratch, with minimal hand-holding.
Comfort holding both external relationships and a small internal team at once.
A data-literate, practical mindset
Financial services or operations background helpful, pensions experience or understanding a plus.
What’s in it for you?
Opportunity to join a fast-growing, award-winning and super ambitious company
Work with a friendly team of highly motivated individuals
Be in an environment where you are listened to and can actually have an impact
Thriving collaborative and inclusive company culture
Company pension scheme
Remote, or hybrid working environment
Private Medical Insurance
Health Cash Plan – cashback on everyday healthcare like dental and opticians
CycleSaver – save on bike-share subscriptions and have a more sustainable commute
Wellhub subscription to a variety of gyms and wellbeing apps
Enhanced parental pay & leave
25 days holiday + bank holidays
Remote, or hybrid working - our office is in London, by the Oxo Tower
Skills
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