PSOC Manager

Overview

170+ Years Strong. Industry Leader. Global Impact.At Pinkerton, the mission is to protect our clients. To do this, we provide enterprise risk management services and programs specifically designed for each client. Pinkerton employees are one of our most important assets and critical to the delivery of world-class solutions. Bonded together, we share a commitment to integrity, vigilance, and excellence.

Pinkerton is an inclusive employer who seeks candidates with diverse backgrounds, experiences, and perspectives to join our network of industry subject matter experts.

The PSOC Manager is a senior leadership role accountable for the comprehensive management and operational success of both the Physical Security Operations Center (PSOC) and the ASOC. This individual drives the maturity of the security operations, fosters value creation, and ensures that all reporting teams operate cohesively to maintain continuity, resilience, and efficiency of all physical security monitoring and response activities.

The PSOC Manager is the cornerstone of the organization's physical security function, ensuring integrity, effectiveness, and adaptability in protecting the company’s assets and interests. This role demands strategic vision, exemplary management skills, and a proactive approach to security operations to anticipate and manage potential threats dynamically. Drawing from best practices in global operations, this position oversees 24/7/365 monitoring, incident response, and risk management.

Responsibilities

• Represent Pinkerton’s core values of integrity, vigilance, and excellence.
• Oversee PSOC and ASOC operations, ensuring seamless operations across shifts including alarm/event monitoring, travel security, access control, and incident coordination.
• Lead and mentor teams, providing training, career development, and performance guidance within a culture of continuous professional development.
• Develop and execute strategies aimed at maturing the organization's capabilities in physical security management, technological integration, and process refinement.
• Develop, implement, and update Standard Operating Procedures (SOPs) for effective incident response and crisis management.
• Act as primary contact during incidents, coordinating response efforts with stakeholders and conducting risk assessments.
• Maintain technological platforms and drive innovation through tech adoption, seeking out opportunities for innovation and improvement
• Collaborate with the intelligence team to integrate actionable intelligence into security operational practices effectively.
• Manage staffing, resources, and compliance with regulations and best practices as well as assess and manage risks that could impact operational effectiveness.
• Hold accountability for the PSOC's performance, including setting objectives, KPIs, and service level agreements, as well as ensuring compliance with all relevant industry regulations and company policies.
• Compile reports for global stakeholders on all operations, activities, metrics, and strategies; foster client relationships.
• Ensure continuous improvement, professional development, and alignment with organizational goals.
• All other duties, as assigned.

Qualifications

Bachelor's degree in Security Management, Business Administration, or related field; Master's or specialized qualifications preferred. Minimum 8 years in security operations, with at least 4 years in a SOC environment. Relevant certifications (e.g., CPP, PSP) are desirable. Pinkerton is an inclusive employer seeking diverse candidates.

• Proven leadership in managing and motivating diverse teams across complex, cross-functional operations.
• Strong knowledge of current physical security technologies (CCTV, access control, incident software).
• Excellent communication, decision-making, and problem-solving under pressure.
• Analytical mindset for risk assessment, strategic planning and the ability to make informed decisions quickly and escalate issues as appropriate.
• Proactive, detail-oriented, client-focused, and able to multi-task effectively.
• Flexibility for out-of-hours responsiveness and high-pressure situations.
• Client-orientated and results- driven.

Working Conditions:

With or without reasonable accommodation, requires the physical and mental capacity to effectively perform all essential functions;

• Regular computer usage.
• Occasional reaching and lifting of small objects and operating office equipment.
• Frequent sitting, standing, and/or walking.
• Travel, as required.

Pinkerton is an equal opportunity employer to all applicants and positions without regard to race/ethnicity, color, national origin, ancestry, sex/gender, gender identity/expression, sexual orientation, marital/prenatal status, pregnancy/childbirth or related conditions, religion, creed, age, disability, genetic information, veteran status, or any protected status by local, state, federal or country-specific law.