QA Specialist

About the role

We’re looking for an QA Specialist to ensure the accuracy, reliability, and performance of lifecycle and transactional email communications across our brand portfolio. Reporting to the Director of Lifecycle & CRM, this role is ideal for a detail-oriented quality assurance professional who can rigorously test, validate, and safeguard email programs before deployment.

You’ll be responsible for reviewing campaigns, automated flows, and transactional messages to ensure rendering accuracy, personalization logic integrity, data reliability, and compliance with deliverability and accessibility standards. You’ll work closely with Email Developers, Lifecycle Strategy, Product, Creative, and Engineering to ensure high-quality execution across all email touchpoints.

This role blends technical validation, process discipline, and cross-functional collaboration, with clear accountability for protecting quality and minimizing risk across lifecycle communications.

What you'll do

• Conduct comprehensive QA testing for promotional campaigns, automated flows, and transactional emails prior to deployment
• Validate dynamic content, personalization logic, segmentation accuracy, and trigger behavior
• Test rendering across devices, inbox providers, and email clients using QA tools
• Confirm data mappings and variable population are functioning correctly
• Review tracking parameters, UTMs, and measurement instrumentation for accuracy
• Partner with Email Developers to identify and resolve logic errors, rendering inconsistencies, and edge-case failures
• Validate compliance with brand standards, accessibility requirements, and deliverability best practices
• Document QA findings and maintain standardized testing checklists and workflows
• Support post-launch audits to ensure live campaigns and flows are functioning as expected
• Collaborate with Product and Engineering teams when troubleshooting trigger or data discrepancies
• Continuously refine QA processes to improve speed, accuracy, and scalability

Qualifications

• 3–5 years of experience in email QA, marketing operations, or lifecycle marketing
• Strong understanding of email rendering behavior across inbox providers & devices
• Experience testing dynamic content, segmentation rules, & trigger-based automation
• Familiarity with ESP platforms & email testing tools
• Strong attention to detail & process discipline
• Ability to identify technical inconsistencies & communicate clearly with developers
• Comfort collaborating cross-functionally with Product, Engineering, Creative, & Lifecycle teams
• Organized & methodical approach to documentation & issue tracking
• Ability to manage multiple campaigns & flows in a fast-paced environment
• A proactive team member who takes ownership of quality & risk mitigation

Why Join Us

• Own quality assurance for a growing lifecycle & transactional email ecosystem
• Partner closely with Product & Engineering to safeguard critical customer communications
• Play a key role in protecting performance, deliverability, & customer experience
• Contribute to a structured lifecycle & product organization with defined growth paths
• Help build scalable QA standards that support long-term automation & experimentation

About Softline Solutions

Softline Solutions is a full-service digital marketing agency based in Southern California that helps businesses grow online by increasing visibility, generating leads, and boosting sales. They build tailored, data-driven campaigns across key digital channels and manage everything from strategy to execution and reporting. The goal is measurable growth, not buzzwords.