Posted 6 months ago
Quality Analyst - Retirement Services (Cebu) | Onsite
Cebu CityOn-siteFull-time
AI Summary
A Quality Analyst in retirement services oversees transaction quality, delivers feedback, collaborates with operations and training to identify gaps, and runs calibration sessions to ensure consistent adherence to workflows.
About this role
Title: Quality Analyst - Retirement Services (Cebu) | Onsite - Tasq Staffing Solutions, Inc.
URL Source: https://apply.workable.com/j/135C8A6A2B
Markdown Content: Work Setup: Onsite (Cebu)
Function: Quality Excellence
Required Educational Attainment:
- With minimum of 2 years of College Education (No back subjects)
Required Experience:
- At least 1 year experience as a QA/Quality Analyst plus 2 years Retirement Services (required) preferably retirement services in the same role
Responsibilities:
- Oversee transactions in accordance with established process guidelines.
- Deliver timely feedback based on specific events and regular intervals.
- Collaborate with the operations and training teams to pinpoint training requirements for agents and identify process-level challenges to enhance overall performance.
- Engage in team meetings and share insights on quality performance metrics within the process.
- Facilitate calibration sessions with input from the operations and training teams to ensure consistent adherence to process workflows.
- Introduce new team members to the process and clarify the role of the quality function within it.
Skills
Calibration SessionsOnboardingProcess GuidelinesProcess WorkflowsQA/Quality AnalystQuality Performance MetricsRetirement ServicesTraining Needs Analysis
Explore related jobs
More jobs at Tasq Staffing Solutions, Inc.
Similar Calibration Sessions jobs
Jobs in Cebu City
- ICustomer Service Representative (with Billing Experience)International Realpagepms · Cebu City, Philippines
- CTeleperformance Philippines - VisMin - Customer ExpertCareersph Teleperformance · Cebu City, CEB
- IProperty Service Rep IInternational Realpagepms · Cebu City, Philippines
- Customer Retention and Telesales RepresentativeIONOS EN · I3 Building, Cebu IT Park
Communications Specialist (Content/Copywriter)Benifex · Cebu City, Philippines- PSBP Generalist IConcentrix Services Mexico, S.A. de C.V. · PHL Cebu City - One Montage, Archbishop Reyes
Browse these categories
Market data for this role
All reports →- SeriesRole reportsOne role family at a time: how many openings, what changed this week, who is hiring, what it pays.
- SeriesSalary reportsWhat employers publish in job postings, by level and workplace. Not self-reported pay.
- Market overviewState of tech hiring, September 2026: up 4.8%Tech hiring rose 4.8% month over month in September 2026, with 411,122 new listings. Customer support and account executive roles led the growth.