Quality Assurance Associate
AI Summary
A Quality Assurance Associate provides administrative and technical support to the Quality and Customer Care department, carrying out compliance audits and liaising with internal and Living Market auditors.
About this role
Job Title: Quality Assurance Associate
Location: Remote - with occassional travel to HQ (Camberley) or central location for meetings
Brand: LRG
About Us:
LRG are an award-winning national property company, who are going through exciting periods of growth and offer tailored training and development programmes at all levels. With over 300 branches across England and Wales we have a reputation for perfection and delivering an outstanding customer experience. Investment in people is built into our culture, and there are opportunities for driven individuals to achieve their career aspirations within the company.
Job Summary:
Reporting to the Quality Assurance Manager, you will provide full administrative and technical support to the Quality and Customer Care department in accordance with the specific tasks below:
Key Responsibilities:
Providing administrative support to the Quality Assurance Manager and Director of Customer Support and Engagement.
Carry out compliance audits to meet the requirement of LRG and Living Market clients
Complete compliance checks on 100% of Living Market accounts as required
Complete quarterly audit requirements in line with set timelines and parameters
Conduct audits to ensure legal and industry requirement including and not limited to: Gas, Electric, Rent payments, Property maintenance, Legal notices, Rent increases, Tenancy Deposits, Right to Rent, Industry legislation
Provide daily legislative guidance to branches via the Quality Assurance helpline.
Maintain and update memberships for The Property Ombudsman, Rent Smart Wales, and Propertymark, including adding/removing members and conducting bi-monthly audits.
Keep Quality Assurance documents on the intranet current and accurate.
Work collaboratively with all LRG internal department and Living Markets company auditors
Stay up to date with legislative changes and ensure relevant teams are informed.
Maintain a thorough working knowledge of LRG’s systems, procedures, and business variations.
Keep abreast of industry legislation and regulatory updates. These duties may be reasonably amended from time to time at the discretion of the company.
What are we looking for:
Extensive background in the lettings industry.
Propertymark Level 3 qualification (or currently working towards it).
Excellent attention to detail and clear, professional communication skills.
Strong reporting skills, with the ability to extract and present meaningful data in Excel.
Solid administrative experience and a structured approach to work.
Confident problem-solver, capable of handling general legal enquiries from branch staff.
Collaborative team player.
Proficient in Microsoft Office applications
What we can offer you:
Proven track record for career growth and advancement within the company
Market leading training and ongoing professional development
Supportive and collaborative team environment
Benefits:
Competitive base salary and Commission structure
Quarterly and yearly awards
Salary sacrifice pension scheme
Generous Holiday allowance, increasing by 1 day per year based on service with the option to purchase an additional 5 days holiday per year
LRG are an equal opportunities employer and encourage candidates of all backgrounds to apply. We look forward to welcoming a dedicated individual to our team who shares our commitment to excellence in the Real Estate Industry.
LRG does not engage the services of Recruitment agencies for the purpose of hiring. All job openings are managed directly by our Internal Recruitment team. We do not accept unsolicited CVs or candidate referral from Recruitment agencies, and any such submissions will not be considered.
