Posted 24 days ago
Quality Assurance Operation
JakartaOn-siteContract
AI Summary
Performs quality assurance operations for a call center team, evaluating operations, providing feedback, conducting calibration meetings, and creating evaluation reports. Requires 1 year of call center QA experience, proficiency in Microsoft Excel/Office, strong communication skills, and attention to detail.
About this role
Quality Assurance Operation
- Evaluate Team Operation as quality assurance
- Giving Feedback
- Doing calibration meeting
- Create report result evaluation
Qualifications
- Experienced in Call Center (Call Center/ Collection/ QA) for 1 year
- Understand Microsoft Excel / Microsoft Office
- Excellent Communication Skill
- Minimum Diploma 3
- Max 35 years old
- Detail oriented
Skills
Calibration MeetingsCall Center QAEvaluation / ReportingExcelMicrosoft OfficeQuality Assurance
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