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Computer World Services

Posted 4 months ago

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Quality Assurance Specialist

Ashburn, VAHybridFull-time

AI Summary

Develops and maintains QA procedures for NOC/WNOC service delivery, supports configuration and change audits, reviews performance data, and provides quality findings to leadership.

About this role

CWS seeks a Quality Assurance Specialist to ensure quality processes for the U.S. Customs and Border Protection’s (CBP) Network Operations Center (NOC) contract. The Quality Assurance Specialist ensures all NOC and WNOC processes meet quality, compliance, and performance standards defined by the CBP PWS.

Duties & Responsibilities

  • Develop and maintain QA procedures for service delivery and releases.
  • Support configuration and change management audits.
  • Conduct reviews of performance data and documentation.
  • Provide quality findings and recommendations to leadership.
  • Ensure process alignment with ITIL and CBP quality frameworks.

    • Required Qualifications

  • 8+ years in quality assurance or change/release management.
  • Bachelor’s degree in IT or Engineering.
  • ITIL v3 certification.

    • Preferred Qualifications

  • Experience supporting Federal IT programs.
  • CCNP or Change Management certification.

    • Place of Performance

  • Springfield and Ashburn, VA (with possible travel to Orlando, FL, and other CBP facilities).

    • Clearance

  • Must have favorably passed a full five (5) year background investigation (BI) required by CBP policies and procedures for employment prior to beginning work with CBP.

    • Skills

    Change ManagementConfiguration AuditsDocumentation ReviewITIL V3Performance Data AnalysisProcess ComplianceQuality AssuranceRelease Management

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