Quality Manager

ESSENTIAL DUTIES & RESPONSIBILITIES:

1. Maintain working knowledge of safety policies and regulations to ensure duties of self and others are performed in a safe manner

2. QUALITY MANAGEMENT SYSTEM OWNERSHIP

a. Own and maintain the effectiveness of the Quality Management System

b. Ensure integration of Quality Engineering, Supplier Quality, and Metrology processes

c. Ensure process interactions are defined and controlled

d. Ensure Customer Specific Requirements (CSR) are deployed across all quality functions

e. Lead management review preparation and ensure actions are tracked to closure

3. FUNCTIONAL LEADERSHIP Provide leadership and direction to:

a. Quality Engineering team

b. Supplier Quality Assurance team

c. Metrology / Calibration team

d. Quality Inspection team (if applicable)

e. Define priorities, resource allocation, and escalation rules across functions

f. Ensure team leaders are accountable for delivery of operational tasks

g. Review performance of each function against agreed KPIs

4. CUSTOMER QUALITY MANAGEMENT

a. Ensure customer quality communication is executed by assigned Quality Engineers

b. Ensure timely response to customer complaints, returns, and enquiries

c. Define escalation triggers for customer issues requiring Quality Manager involvement

d. Review and approve customer-facing responses for critical or high-risk issues

e. Ensure PPAP submissions are controlled and approved through defined workflow

f. Monitor customer scorecards and escalate systemic issues

5. SUPPLIER QUALITY MANAGEMENT

a. Ensure Supplier Quality Engineers manage supplier containment and corrective actions

b. Oversee supplier performance monitoring and escalation

c. Review supplier PPAP submissions via delegated review structure

d. Escalate chronic supplier performance issues to management

e. Ensure supplier quality risks are captured in PFMEA/control planning where applicable

f. Supplier nomination and qualification involvement

6. QUALITY ENGINEERING & PROCESS CONTROL

Ensure Quality Engineering function maintains:

a. PFMEA alignment, with DFM & DFA input

b. Control plans

c. Inspection strategies

d. Measurement system analysis (MSA) where applicable

e. Process changes are evaluated for risk and customer impact

f. Engineering containment and validation activities are completed effectively

7. METROLOGY & CALIBRATION SYSTEM

a. Ensure calibration system integrity and traceability

b. Ensure measurement equipment is suitable for intended use

c. Oversee MSA studies (GR&R, bias, linearity as applicable)

d. Ensure metrology compliance with internal and customer requirements

e. Ensure out-of-calibration response and risk containment is controlled

8. NONCONFORMING PRODUCT & CONTAINMENT

a. Ensure robust containment systems are maintained across all quality streams

b. Define escalation rules for containment and quarantine decisions

c. Ensure disposition decisions are made within authority matrix

d. Ensure traceability and documentation of nonconformance handling

e. Has the authority to stop production or shipment where product quality, conformity, safety, or customer requirements are at risk

9. CORRECTIVE ACTION SYSTEM

a. Ensure structured problem-solving system (e.g. 8D) is implemented and effective

b. Ensure root cause analysis is performed by responsible functions

c. Verify effectiveness of corrective actions

d. Ensure systemic issues are escalated and embedded into prevention systems

10. QUALITY PERFORMANCE & REPORTING

Define and monitor Quality KPIs across all quality functions to ensure accurate reporting of:

a. Internal defect rates

b. Supplier performance

c. Customer complaints

d. Process capability trends

e. Systemic performance risks to senior management

11. CONTINUOUS IMPROVEMENT & RISK MANAGEMENT

a. Ensure risk-based thinking is embedded in all quality processes

b. Ensure PFMEA and control plans are updated following issues or changes

c. Drive continuous improvement activities across all quality functions

d. Promote prevention-based quality systems

12. TEAM MANAGEMENT & COMPETENCE

a. Develop capability within Quality Engineering, Supplier Quality, and Metrology teams

b. Ensure training and competence requirements are defined and maintained

c. Ensure succession planning and resource adequacy across functions

d. Conduct performance reviews via functional leads where appropriate

e. Maintains working knowledge of safety policies and regulations to ensure duties of self and others are performed in a safe manner.

13. Additional duties and responsibilities as assigned.

QUALIFICATIONS & EXPERIENCE:

1. Minimum 5 years in a quality related field.

2. ISO 9001 : 2015 Experience essential.

3. Capable of organising and managing priorities and business equipment.

4. Good problem solving techniques.

5. Ability to interact with all levels of employees in a multicultural organisation and provide direction and leadership.

6. Computer literate.

7. Ability to read, write and speak English.

To learn more about Multimatic, check out our youtube channel - https://www.youtube.com/watch?v=psOjJIh3t90

If you are interested in this position, apply by sending us your cover letter and resume.

We thank all interested candidates in advance; however, only individuals selected for interviews will be contacted.

As part of our commitment to ensuring our employment practices are fair, accessible, and inclusive of persons with disabilities, recruitment-related accommodations for disabilities, are available upon request throughout the recruitment and assessment process for applicants with disabilities.