Quality Manager

PRISM+ is Singapore’s leading homegrown electronics brand, with a presence across key markets in Australia, Malaysia and the Philippines. The brand’s mission is to make premium technologies accessible to the masses—disrupting established industries with innovation and value that goes beyond the product. PRISM+ was founded in 2017 as a direct-to-consumer (D2C) display technology specialist, where it quickly grew to become the number one monitor and smart TV brand in Singapore. Best known and loved for its affordable premium offerings and award-winning customer experience, the brand has expanded its offerings to include a wide range of affordable premium home electronics and appliances.

Join us at PRISM+ and become part of a journey where innovation meets impact, and every day offers a chance to shape the future of consumer technology. Discover a career where your ideas matter, your growth is nurtured, and together, we create a brighter tomorrow.

Job Responsibilities:

• Tracking and analysing defect trends by product category and SKU, so issues are caught early
• Leading root-cause investigations with our Product, RMA and Operations teams, using returned units, repair data and customer feedback.
• Working with suppliers and our Product team to drive corrective actions, and follow through on design and firmware changes
• Keeping a close eye on new product launches so early issues are caught and fixed quickly.
• Sharing clear, data-backed quality updates with leadership and turn them into agreed actions.
• Building the processes and tools for a quality function that grows with the business.
• Any other adhoc activites as assigned by the Company.

Requirements

• Experience in product quality, supplier quality or quality engineering, ideally in consumer electronics, appliances or similar hardware.
• A structured approach to problem-solving, with hands-on use of methods like 8D, 5-whys or fishbone analysis.
• Experience working with overseas manufacturers to resolve quality issues.
• Comfort with data - you can spot a real trend in a spreadsheet or dashboard and explain it simply.
• The ability to bring different teams together and get things done without formal authority.
• Curiosity about how products work and how they fail, whether the cause is hardware, firmware or batteries.