Receptionist

Overview

The Receptionist greets customers both on the phones they call in as well as when they visit the dealership through the main entrance if a sales associate or other team member has not already done so. The Receptionist will courteously and efficiently answers all phone calls to the dealership in a timely and professional manner along with routing calls to the appropriate employee or department. The Receptionist ensures to have all customers that call in have a pleasant first response from our receptionist. The ideal candidate has a high school diploma or GED and previous retail and/or customer service experience automotive dealership experience preferred. He or she must have a pleasant and courteous personality, strong administrative and organizational skills, good computer and internet skills, and an excellent customer service focus.

In addition to competitive pay, we offer our employees: Health, Dental, Vision, Life, 401K, Health & Wellness Program, community involvement and company paid vacation and holidays.

Responsibilities

• Answer all incoming calls according to all company policies with exceptional telephone skills.
• Greet Customers as per the GREETING PROCEDURE when they arrive at the dealership in a professional manner with enthusiasm to assist every guest.
• Direct phone calls to the appropriate parties as necessary.
• Take written messages from occupied personnel and notify them as soon as possible regarding pending messages.
• Coordinates questions and issues with the appropriate department personnel.
• Maintain confidentiality of company and customer information at all times.
• Answer service department telephone calls to the people requested and best suited to take the call and take written messages when the needed personnel are not available.
• Assist the service staff in contacting customers to inform them that their vehicles have been completed.
• Performs other duties as assigned.

Qualifications

• No experience required but a PLUS!
• Automotive Dealership experience a PLUS!
• Previous retail and/or customer service experience.
• Must be customer service oriented.
• Friendly with high energy and the willingness to go above and beyond.
• Excellent communication, customer service, and problem solving skills, including the ability to maintain composure under stress.
• Strong organization skills, able to multi-task, and can manage time to meet frequently changing deadlines in a fast-paced environment.
• Must conduct oneself in a professional manner.
• Basic computer and Microsoft Office skills.
• Strive to respect and facilitate teamwork within all departments.
• Professional appearance and work ethic.
• Must be a team player with a strong sense of commitment to the customer and team members.
• Bilingual a PLUS!