Posted 3 days ago

Receptionist

Hot Topic - City of IndustryOn-siteFull-time

AI Summary

Manages the front desk and reception area for Hot Topic HQ, handling high-volume calls, greeting visitors, and providing administrative support across departments.

About this role

Be the face of Hot Topic, Inc.! We’re looking for a proactive, personable, and detail-oriented Receptionist to join our dynamic team. As the first point of contact for guests and callers, you’ll play a key role in maintaining a positive and professional office environment. This position involves managing a high-volume call center, greeting visitors, and supporting various administrative functions across departments.

This role operates onsite and will require to work from our HQ located in the City of Industry, CA 5 days a week.

WHAT YOU’LL DO

Operate Zoom computerized phone system and answer all incoming calls
Relay incoming and inter-company calls promptly and professionally
Greet office visitors and monitor visitor log
Maintain office security by following safety procedures and controlling access via the reception desk (employee badges, intercom system)
Update calendars and schedule meetings
Generate HQ name tags/badges as needed
Assist in UPS including but not limited to receiving, sorting and delivering packages
Assist the travel department with arranging travel and accommodations
Assist the relocation department with relocating employees
Assist with various office/clerical duties as needed
Meets deadlines, prioritizes appropriately, copes well with change, and maintains composure under pressure
Perform other job duties as needed

WHAT YOU’LL NEED

High School or equivalent

1-2 years’ work experience as a Receptionist, Front Office Representative or similar role

Bilingual a plus

A dedication to meeting requirements of internal and external customers, responding to all customer requests promptly and thoroughly

Strong communication skills include the ability to work in a team environment, give honest, direct feedback, and a solid verbal and written communicator

Competency in computer applications including Word, Excel, Outlook, and Canva

Experience with administrative and clerical procedures

Regularly required to sit, stand, bend, and lift/move up to 10 pounds. May lift/move up to 50 pounds occasionally.